Selly Oak Health Centre

It's okay. At times we get appointments easily but sometimes we have to wait for days.

It's too busy. You have to wait so long for an appointment. It can take up to 4 days to see a GP.

Very difficult to get an appointment and reception staff are very slow in processing requests. Repeat prescription requests take 3 days to process.

It should be easier to make an appointment rather than telephone conversations. Many people don't have a mobile which, makes it difficult to hang around for half a day. They offered the flu jab jab and then I asked about the covid jab and they gave me a number to book at the QE. But they did them together last time.

When you phone the doctor they answer and ask you what is your problem. You don't get to see a doctor face to face, you get a call. It would be nice if I could see the doctor to examine me but they don't do that. The waiting room is quiet. Nobody is there but they don't call us in to the centre. They did a blood and kidney test but they have not done any Dementia tests.

They're useless. You can't get hold of anyone. I phone and phone and if you want to see a doctor you have no chance. I wait weeks for a phone call and they may see you, but that could be now, or tomorrow or the next day. You can't call up and choose.

They just listen to all of my concerns all of the time. Very good GP.

2 star for getting the appointment. 5 star for actual service provided. Doctors are fine.

No support for Arthritis at all. Very difficult to get appointment.

The manager, on asking for her help, refused to let me use the disabled toilet and forced me to use the normal toilet, I asked her for urgent medical help and she turned into a character and said "if you don't leave, I will call the police" She seriously needs to be in some kind of hospital with bars on the window for the sake of patients and the surgery