Selly Oak Health Centre

When you phone the doctor they answer and ask you what is your problem. You don't get to see a doctor face to face, you get a call. It would be nice if I could see the doctor to examine me but they don't do that. The waiting room is quiet. Nobody is there but they don't call us in to the centre. They did a blood and kidney test but they have not done any Dementia tests.

They're useless. You can't get hold of anyone. I phone and phone and if you want to see a doctor you have no chance. I wait weeks for a phone call and they may see you, but that could be now, or tomorrow or the next day. You can't call up and choose.

They just listen to all of my concerns all of the time. Very good GP.

2 star for getting the appointment. 5 star for actual service provided. Doctors are fine.

No support for Arthritis at all. Very difficult to get appointment.

The manager, on asking for her help, refused to let me use the disabled toilet and forced me to use the normal toilet, I asked her for urgent medical help and she turned into a character and said "if you don't leave, I will call the police" She seriously needs to be in some kind of hospital with bars on the window for the sake of patients and the surgery

Really good. Especially our doctor. Daughter under mental health team and get appointments quite quickly. If I can’t get it with our doctor, they will get pharmacist to ring depending on what the issue is.

Very disappointed by the poor quality of service delivery.

I took my daughter there. We had to wait but it was fine, she got seen. It's all good to have when you can see the GP and get an appointment very easily.

Don’t have a lot to do with them but I get the medication I need from them and they send it to the pharmacy for me to pick it up.