Solihull Hospital

My daughter broke her arm. I complained due to the after effects but was told it is common risks, which I had not been made aware of. At a follow up appointment to investigate, they did not know why I had been booked in and did not assess her. They wrote in the notes I was happy with everything. When I expressed how unhappy I was. The complaint was dealt with by an apology letter but I do not feel this rectifies the problem. I have also been waiting over a year for her dyspraxia referral which they wrote to an old address, even though my address was updated on system. They looked at the old notes and now I am on a waiting list again.

My father in law received expert care and attention in the opthamological department at Solihull hospital. The consultant was superb. The waiting room was clean and bright. Not quite enough chairs for patients to sit on. The appointment was timely and the consultant was excellent. A super service from beginning to end.