Reviews (21)

Wouldn't register me.

March 4, 2024
Online it show available and then I tried to register and it wouldn't let me so I went in personally and waited for an hour and then they said it was busy and so they weren't accepting new patients at the moment.
Anonymous

Reply from The Acocks Green Medical Centre

Dear Patient, Thank you for your feedback.

I am happy to discuss this issue further if you would like.

Please call the practice and ask to speak to myself.

Mohammed Balal,
Practice Manager.


Provider responded

Long waits but staff are excellent.

December 5, 2023
It's okay. There can be long waits sometimes. My husband is seen regularly but that is because of his dementia. Getting through can be a nightmare. GP's are excellent, even the receptionists. It's just very long and you wait too long to get through to them.
Anonymous

Reply from The Acocks Green Medical Centre

Dear Patient, Thank you for your feedback. As a practice, we review all comments and we continually aim to make positive improvements to enhance our patient care and experience.

I am sorry to hear about your experience with our practice. To discuss this issue further, please feel free to contact me.

Mohammed Balal,
Practice Manager.


Provider responded

Really hard to get appointments.

December 4, 2023
It's really hard to get appointments. Communication is alright. Sometimes I feel that you ask the surgery one thing and they don't do it because they don't know the right thing to do. It's hard sometimes.
Anonymous

Reply from The Acocks Green Medical Centre

Dear Patient, Thank you for your feedback. As a practice, we review all comments and we continually aim to make positive improvements to enhance our patient care and experience.

I am sorry to hear about your experience with our practice. To discuss this issue further, please feel free to contact me.

Mohammed Balal,
Practice Manager.


Provider responded

Can't get appointments.

October 4, 2023
When you call them they say they are busy. Even if I walk in. Don't have appointments all the time. The GP opens at 8:30 and they say the practice is busy and at 9am there's no appointments.
Anonymous

Reply from The Acocks Green Medical Centre

Dear Patient, Thank you for your feedback. As a practice, we review all comments and we continually aim to make positive improvements to enhance our patient care and experience.

I am sorry to hear about your experience with our practice. To discuss this issue further, please feel free to contact me.

Mohammed Balal,
Practice Manager.


Provider responded

Always get an appointment.

October 3, 2023
Whenever I need an appointment they give me one immediately.
Anonymous

A challenge to get an appointment.

October 2, 2023
I have two children and it's always a challenge to get an appointment for them.
Anonymous

Receptionists talk over me, GP's fairly good

June 13, 2023
The appointment system is good but the reception staff are not clear on the type of appointment. They have on occasion talked over me which I have found rude. The doctors are fairly good.
Anonymous

Brilliant doctors when you see them

June 13, 2023
Long wait on the phone to be told there are no appointments. The receptionists are okay. The doctors are brilliant when you see them.
Anonymous

Can get appointments

March 24, 2023
Great, can get appointments . See face to face. I was there yesterday. Phoned first thing for my son. Gave him an appointment within an hour.
Nicola Weston

Not been able to get appointment.

December 12, 2022
Not been able to get appointment. Unable to get through so went in person could not get appointment. Doctors are good, if you can get to see them.
Bridget

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The Acocks Green Medical Centre

Contact

0121 706 0501

999 Warwick Road
Acocks Green
Birmingham
West Midlands
B27 6QJ

Location

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