The South Birmingham Breast Unit
Feedback Rating
Based on 22 reviews
Reviews (22)
Excellent support provided.
Other
August 21, 2024
I had my mammogram at the breast unit. The staff were very helpful and provided excellent support.
Mammogram
Other
July 26, 2024
Last month I have a mammogram and called them informing to reschedule it as they did. When I went on the said date the receptionist lady was so rude because at that time she was holding a cup of drinks I which greeted her "good morning" her reply " why are you here " in which the tone of her voice was bad. Unprofessional totally.
I said I have an appointment rebook and the person whom I spoke told me to come today showing the letter that where I noted down the new schedule. Her reply was " no clinic today we have a meeting so come back tomorrow " I said a lady asked me to come today because I rebook it She was really rude to me and having eye to eye contact with the other receptionist, so I asked I wasted my time and fuel in coming here after calling to rebook it and her voice was bit louder when telling me " come back tomorrow", so luckily I am not at work so accepted it.
The following day I came and found the post on the wall." Ask a someone if you do not want a trainee " this is not exactly the right word as I can remember. It was my turn a lady called me up and greeted her then ask what is your name and are you a trainee I said - Her reply in a harsh tone of her voice was " I am here for several years already so no need to ask someone else because I am in charge" Explain to her why I asked but never listened instead when she did my mammogram it was so painful as intentionally did it and you can see through her facial expression. What such hiring a staff like that no manners at all. TOTALLY UNPROFESSIONAL AND BAD AT BAD ATTITUDES TOWARDS THE PATIENT.
I think she should go back to school and learn how to be good person and have a good moral characters because she is treating a patient not an object.
So I would like to tell the bosses that you need to make an evaluation for all the staff to be given to patient after such a procedure is done so that you will know how to review their next appraisal if needed a training to attend in dealing with patient , example how much more if a patient is disabled.
Action please for this so that the review at Women's Hospital will bit go up because it is disgusting.
I said I have an appointment rebook and the person whom I spoke told me to come today showing the letter that where I noted down the new schedule. Her reply was " no clinic today we have a meeting so come back tomorrow " I said a lady asked me to come today because I rebook it She was really rude to me and having eye to eye contact with the other receptionist, so I asked I wasted my time and fuel in coming here after calling to rebook it and her voice was bit louder when telling me " come back tomorrow", so luckily I am not at work so accepted it.
The following day I came and found the post on the wall." Ask a someone if you do not want a trainee " this is not exactly the right word as I can remember. It was my turn a lady called me up and greeted her then ask what is your name and are you a trainee I said - Her reply in a harsh tone of her voice was " I am here for several years already so no need to ask someone else because I am in charge" Explain to her why I asked but never listened instead when she did my mammogram it was so painful as intentionally did it and you can see through her facial expression. What such hiring a staff like that no manners at all. TOTALLY UNPROFESSIONAL AND BAD AT BAD ATTITUDES TOWARDS THE PATIENT.
I think she should go back to school and learn how to be good person and have a good moral characters because she is treating a patient not an object.
So I would like to tell the bosses that you need to make an evaluation for all the staff to be given to patient after such a procedure is done so that you will know how to review their next appraisal if needed a training to attend in dealing with patient , example how much more if a patient is disabled.
Action please for this so that the review at Women's Hospital will bit go up because it is disgusting.
