Tudor Practice Stockland Green Limited

I am very sorry you had a delay in your call being answered, but without the full details of the patient and phone number I would be unable to investigate. There are many reason for the phones not being answered, such as Fire Alarms, or a medical emergency. In regards to your full access to records we have to follow a detailed process before giving the access, which I understand you should now have. Practice Manager

Thank you for your lovely comments and 5* review, I will ensure I pass on your comments to all the team. We do try to support our patients the best we can...again thank you Practice Manager and Tudor Practice Team

We are very sorry you needed to give a 2* review, we always ensure patients have enough medication to last them until they can register with a new GP. We send letters out to the address we have on our system to inform you that you will need to register with a new GP, we also send SMS messages to ask patient to contact the surgery if this is incorrect. If we do not hear from you then the process to remove is started. We hope you have now been able to register with a new GP and have the medication you require.

sorry for the delay in my reply as I have been on holiday.
We are very sorry you needed to leave a 2* review without any details for us to contact and discuss. You mention the phones not being answered when we have a dashboard and can see all waiting callers and they are answered promptly or if the caller hangs up after 5 minutes we do call them back if they haven't with held their number... Our email inbox is cleared daily?? If you can call 0121 203 2400 Tudor Practice Stockland Green and let the staff know your name so we can discuss moreof the detail, so we can understand what is going wrong...and to ensure you have the right GP practice

many thanks Practice Manager

Thank you for you comments and 5* review we appreciate your comments and I will ensure I pass on you response to all the team thank you again Practice Manager

Thank you so much for your 5* review and lovely comments I will ensure I pass these on to all the team Thank you again Practice Manager

We are sorry to hear you cant get through on the telephone? we have 3 members of staff answering the telephone in the morning and also have a dashboard to monitor call waiting. Please can you call 0121 203 2400 after 1000 and give your details including the number you called from to the Care Navigators so we can look into further and then we can find out what the issue is. thank you Practice Manager

Thank you for your comments and 4 star review. We do try to support our patients where we can. Practice Manager Tudor Practice