Tudor Practice Stockland Green Limited

I have been registered with this practice for many years. I received wonderful service there and all the staff and doctors have been really friendly and helpful, I can not think of anytime that they have failed me. Sincerely thankful for their kind help.

I am highly satisfied from my GP. Most of the time have to wait for more than 30 mins before seen by doctor or nurse. They should provide free water and Wi-Fi for patients during that waiting time.

I lost my wife three years ago and have been in a bad place since. I am homeless and in need of several daily medications for my pancreatic failure, neuralgia and severe insomnia. I have long term pain medication and if I don’t take my medication I start hallucinating, I can’t sleep for days and have memory failure. I have really awful experience with this doctor, ever since I have been his patient. First time I met him the first impression wasn't good to be honest. He issued me one months’ worth of really strong medication without any medical checks!! I questioned this then, but took the medication anyway. Next time I saw the doctor I told him that I think the medication was too much as I felt I had overdosed, and asked to have reduced dose. However he just gave me same dose so he hasn’t listened to me at all. Recently I was moved to supported housing and I had issue with my medication as the doctor had only given me 1 weeks supply and taken me off their patient list without consulting me. I hadn’t slept for 120 hours and had to call the paramedics for help to get my medication. They sorted it out with my GP so I could get my medication. They were clear it was unacceptable to leave me without medication. I still didn’t get my medicine and had to call 111 again. They called GP and stayed with me for an hour to calm me down. GP promised that medication would be ready by 11 am however when I went to collect the medication it wasn’t ready. The GP told me they had faxed the prescription to pharmacy. When I went to pharmacy they said that prescription can’t be faxed. So I had to go back to GP to beg them to sort this out. It took them so long to sort it. Even the paramedics said that how can something so simple take so long. These issues with my medication have made me highly depressed. I feel I am going to do something terrible. This should never have happened.

I had been going to this practice for years complaining about the same problem. 4weeks ago i was properly diagnosed by the ANP; thanks to her good work. One of the major problem is their booking system. It is a nightmare. They dont know what happened to my recent blood test. Other lame problems like you received a text for your appointment and they tell you, they cant see your appointment on the system after been there 3 times already. Very terrible service. I'm definitely moving to another practice.

Have not been able to see a doctor since Wednesday evening till Friday 9am - had to get up 6am. Thursday afternoon closes at 1pm and no weekend service. Really good on Mondays, opens longer and opens earlier Monday-Friday.