Tudor Practice Sutton Coldfield

Very hard to get an appointment. I spend ages on the phone trying to get through to them.

The best Dr practice! The doctors are amazing doctors. Never had an issue, ok you have to ring at 8am and can be hard to get through but if persistent you will get through. All surgery's with NHS patients are like this. The care is top notch and worth the persistence. I will always and only say great stuff about thus surgery after moving from a bad one and seeing how great this one is ran! Trust me I give it a 10/10

Alright, getting an appointment isn't too bad.

Appointments times in the morning are so hard to get through to book. I wouldn't mind if it was online. I mean they do have the service but not any appointments when you do go on there.

I don't think it is too good at the moment. They seem to have stopped doing face to face appointments. I can't seem to get a future appointment. I can call at 8am but I won't necessarily get through to make an appointment. They restrict the appointments to only ask questions about one thing. I realise time is limited but the whole system needs reorganising.

The GP is very good. During last winter there were no antibiotics because of the shortage due to scarlet fever. So the GP wrote a prescription for both liquid or tablets and put a note to say if liquid was not available to give tablets. She is so clever.

Here we go again. I am now going to have to visit the surgery to get an answer I could have got online but cant find the relevant section

Haven’t seen them in 6 months, no option to go down and see them. It’s so difficult to get an appointment. I need to see the GP so that I can get my hearing aids from hospital but it’s so difficult to contact them.

When you get to see them they're really good. They asked me to take picture of the skin cancer I had on my face and then when they got the pictures, asked me to come in. They burnt the skin cancer off. 6 weeks after the procedure they phoned me to ask how it was healing and I said it looked a mess. The doctor sent a picture to another consultant to take a look at . But I think he only done that because they know each other. I also think the doctors use a prescriptive level of diagnosing. They diagnosed me with Chronic Kidney Disease off a blood test. If you are diagnosed with a chronic disease, shouldn't they not want to do further tests to see why.

Not being able to get through, long waits and being cut off.