Tudor Practice Sutton Coldfield

I struggle to reach them and make appointments. About two weeks ago I had a missed call from them and I was confused as I hadn't called them. When I finally reached them they said they had called to say the prescription was ready which I thought was such an odd thing.

I’ve been sent for a scan as in serious pain in my stomach. NHS app report made no sense so booked a doctors appointment as pain is severe the doctor was flippant and rude and made me feel like I’m going mad.

Problems getting appointments online. They don't put many out and don't give many.

They are good at referring to other services. They have referred me to ENT and physiotherapy.

They tell you that you have to book over the app and the reception cannot help you. The app doesn't work it tells me the info they have doesn't match. The app doesn't work and it's frustrating and takes so long. It isn't even relevant questions that they ask. It needs to be made simpler for people to be able to access it.

Very hard to get an appointment. I spend ages on the phone trying to get through to them.

The best Dr practice! The doctors are amazing doctors. Never had an issue, ok you have to ring at 8am and can be hard to get through but if persistent you will get through. All surgery's with NHS patients are like this. The care is top notch and worth the persistence. I will always and only say great stuff about thus surgery after moving from a bad one and seeing how great this one is ran! Trust me I give it a 10/10

Alright, getting an appointment isn't too bad.

Appointments times in the morning are so hard to get through to book. I wouldn't mind if it was online. I mean they do have the service but not any appointments when you do go on there.

I don't think it is too good at the moment. They seem to have stopped doing face to face appointments. I can't seem to get a future appointment. I can call at 8am but I won't necessarily get through to make an appointment. They restrict the appointments to only ask questions about one thing. I realise time is limited but the whole system needs reorganising.