Tudor Practice Sutton Coldfield

It has been virtually impossible to get an appointment to see a doctor at this practice since the pandemic. If you ring to make an appointment, you have to start at 8 in the morning and are invariably number 50 in the queue. I have managed to see a doctor once in the last 18 months.

GP’s when seen give good advice. Seem reluctant to offer person to person sessions, want to stick to telephone consultations. Main issue is length of time to book an appointment when you have to hold on phone. Usually at least an hour. Impossible from work. Second issue is unavailablity of future appointments, only ever booksble same day Another issue is prescriptions. Honestly I have no idea where to go to get a repeat prescription. Can’t telephone for one. For me I live close so I drop mine down but how I would do it otherwise I have no idea. It’s a mystery

Long time to answer calls. 72nd in queue. Doctors say they will call back but will not give a time so if you miss call it's tough !

Appalling service. Long queues on the phone. Make elderly people with appointments stand outside in the rain while rude receptionists lock the door and switch off the buzzer

Can't always get through to make an appointment. When able to speak to them to get an appointment after being on the phone 30 minutes or more told no appointments available. When having an appointment it's nearly always with a doctor I've not seen before and can never get an appointment with the main doctor. Some doctors are better than others. One doctor diagnosed one thing but when I went to see another doctor I was sent for test which proved something else.

Excellent practice wide range of services Some times a small wait when phoning but nothing to stressful

A good practice offers a full range of services in the group , can be a small wait when phoning but nothing too strenuous.

Superb and attentive GPs and Nurses . However responsiveness to telephone calls and queuing so much worse sine they joined and became SCCH. Would have been 5 stars prior to merger.

It's ok. I've never actually met my gp which considering I have a chronic progressive condition I think is a bit odd. I often have trouble getting through on the phone which is frustrating. I have Babylon gp through work which I tend to use whenever I can as at least I can get an appointment without spending hours on the phone.

In the last two years I have seen a Mark improvement in the service I have recieved.