University Medical Practice

Haven't spoken or seen my named GP only the trainee, admin staff very bad in answering the phone. Removed all my past medication from my record which I feel it should not be removed as they are part of my record. I have been with practice since the 90s the service gone bad to worse. Very sad to see the practice service worsening.

I've had the same GP for 11 years, during the pandemic everything changed. Its difficult to get appointments and I feel like I need to go to hospital to see someone face to face.

The experience is welcoming and I feel supported, however, waiting times can be difficult especially if you need repeat prescriptions. I feel this practice is more inclusive than others.

Was very good but almost impossible to see a doctor now. Phone appointments scarce and late

An excellent service: friendly helpful reception staff and very knowledgeable empathetic GP's and nursing staff.

Surgery is a pleasant place but the booking service is very strange. If you need an appointment you have to call at 9am or 1.30pm. Even if you need an emergency one. I was also told I may have a blood clot and got to go straight to A&E when there was nothing wrong other than tendonitis.

Waiting times sometimes excessive. Cannot book appointments in advance on the week. Doctors have been good. Poor locum doctor who did not write letters he told me he would. Didn’t write any handover notes. Have, however, had positive experiences with regular doctors here.

very good service and easy to get appointments

Very helpful. Willing to listen when unsure what it is that is wrong and take the time to explain.

Clean, waiting times are good, treatment explanation is good, quality of care and staff attitudes are good.