Ward End Medical Centre

I am able to get an appointment but have to wait for a long time in the surgery.

Brilliant care from Dr. Looked after me for over 2 years (couple of appointments a week either phone or face to face). Couldn’t fault this surgery!! Able to book appointments on line or over the phone.

Got face to face appointment during first lock down, great systems in place to ensure safety of staff and patients. Recently phones to make appointment and receptionist very helpful and polite. Appointment sorted, again for face to face, have had great phone apps fduring lock downs.

The Dr called me, went through my symptoms, he then advised me to go in to the surgery to be seen later that day, a receptionist took my temperature at the door, asked me a few questions. I felt very safe in the environment.

Still not doing face to face appointments and I need to have my chest listened to as i have asthma

I am so cross with the doctors attitude. I ve been sick for so long and all I hear: “Most of the people have this simptom, you are fine”. I am not most of people, I have told them to look into my health condition. I feel tired of repeating myself. The fact that doctors are changing all time make us patients feel so unsecure regarding this practice. They were so rude to me comparing me to others when I specifically told them my concerns, I felt like they were mocking me. I felt so ashamed and humilliated????

Receptionist are unhelpful and hastily rush you if you take up their time longer than necessary. It is a far cry from patient centred approach.
Manager advocates and encourages such behaviour by discrediting patients unsatisfactory experience.

Difficult to get a face to face appointment. The appointment on the day was rushed.

Whenever me or my family have an appointment, we have never been seen on time. Given an appointment time and expected to turn up for it but have to wait another 20/30mins.

The doctor and I don't see eye to eye, so I don't get nowhere with him. His idea of a prescription is to eat bananas. The female doctor would not examine me because the mole is on my nipple. Take more tramadol is her prescription