West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 218 reviews
Reviews (218)
Wrong information given
January 2, 2024
They said they wouldn't be able to come for hours but did tell us to go straight to A&E. They however told us to go to the wrong A&E, where the information on the NHS website said the A&E was for over 18's only, even though they have a dedicated A&E for pediatrics.
The arrived quickly
December 19, 2023
The ambulance came when I was ill. They arrived quickly and took me to hospital. I could not breathe.
They took a while to arrive.
December 18, 2023
I called an ambulance for my sister. They took a while to come. She was in severe pain. We kept calling back and they didn't come quicker. They eventually turned up and took her to Heartlands hospital. The staff are usually good it just takes a long time and they cannot help her.
Came out quickly.
December 14, 2023
They wanted me to go to hospital as I wasn't very well but they gave me an injection and that made me feel better. They came out really quickly.
The arrived quickly
December 14, 2023
My wife was blue lighted to hospital as she had pneumonia and has other health conditions. They came really quickly and took her straight to Heartlands.
Arrived within 30 minutes
December 11, 2023
They took my wife to hospital. I rang them initially and they said it was not urgent. They asked a lot of questions and then sent someone quickly. They came within 30 minutes. They're brilliant.
They asked me lots of questions
December 5, 2023
My son got injured at a bus stop so I called an ambulance as it would not stop bleeding. They asked lots of questions for 1 hour before even sending an ambulance. He was bleeding so badly. Why do they ask all of these questions. They should send help quicker.
2 hours waiting on an ambulance.
December 5, 2023
My husband was taken to A&E via ambulance. He was made to wait two hours for it to come out and then a further two hours stuck on the back of the ambulance. The staff kept up his morale but he was in pain and he needed to be seen.
Arrived in 4 hours
December 4, 2023
They came in 4 hours and took me to hospital. They were good.
Very good and came out quickly.
November 28, 2023
They were very good and came quite quickly. They took me to hospital. They explained everything and checked me over. They were very nice.
