West Midlands Ambulance Service University NHS Foundation Trust
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Based on 218 reviews
Reviews (218)
Arrived quickly and care was excellent
September 22, 2025
An ambulance was called for me when I had a heart attack. They arrived within 30 minutes and the care from the two paramedics was excellent.
Arrived quickly & provided excellent care
September 22, 2025
An ambulance was called for my Grandma who had a heart attack. The ambulance arrived very quickly, the paramedics took excellent care of her and transported her to the hospital very quickly too. Their quick action and treatment saved her life.
A long time to arrive for heart attack
September 22, 2025
My dad had a heart attack, he collapsed and lost consciousness. We waited a long time for the ambulance to arrive. It was a very scary experience seeing my dad that way and having to wait so long for the ambulance to arrive. It was terrifying. The paramedics were excellent when they arrived.
Very thorough paramedics
September 18, 2025
They were very good. The paramedics were very thorough upon arrival.
Patient paramedics
August 29, 2025
The paramedics were very patient and spent a long time with me. They convinced me to go to the hospital and took me to Heartlands A&E. I did find it quite stressful that police attended with them and that really wasn't necessary.
Brilliant service
August 28, 2025
I have had to call an ambulance a number of times and they have usually been brilliant.
Arrived in 29 minutes
August 6, 2025
Ambulance arrived within 29 minutes of me calling. On arrival at hospital it took more than 3 hours for me to be unloaded from the ambulance and taken inside the building.
All staff were brilliant
August 5, 2025
The ambulance came out as I'm asthmatic and had panic attacks and anxiety. The staff were really helpful and calming. They decided I should go to hospital. They were calm with me too over the phone when I called. All the staff were brilliant.
Gave good advice
August 5, 2025
They told us how to stem the bleed until we got to the hospital. They gave good advice and information.
Good and acted fast
July 29, 2025
They decided to take me to Heartlands after my stroke. They were good from what I can remember and acted fast.
