West Midlands Ambulance Service University NHS Foundation Trust
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Based on 218 reviews
Reviews (218)
They were good
January 28, 2025
The ambulance came out and they were able to tell the family what to do when I had a fall in my home. They were good.
Took care of me
January 28, 2025
The GP called them and they came out really quickly as I was not very well. They told me they were going to take me to the QE. We did have a little wait but they took care of me in the ambulance.
Over an hour to wait
January 27, 2025
I made a mistake speaking to the ambulance on the phone as they knew I was conscious. If they thought I wasn't they would come out quick. Instead they said it would be over an hour and could I get a taxi there. My wife took me in the end.
Told to wait 4 to 5 hours
January 22, 2025
I called for an ambulance as I was having a heart attack and they ask all these questions from a script. Even after telling them I was having a heart attack they said the ambulance would be 4 to 5 hours. I was so weak I couldn't even hang up the phone so it ended up going back through to them again and the same lady then said she would send a paramedic on a bike but I couldn't wait. My neighbour found me and took me to A&E.
Kept me calm
January 20, 2025
I can't fault anybody. They've treated me really well. They took us from Walsall to the Women's. The paramedics were really caring and comforting. They kept me calm.
Really nice staff
January 7, 2025
The arrived in 2 minutes when I called and told them my son has fallen from a first floor window. They told me it would be 10 minutes but came sooner. They were really nice and the staff kept me and him both calm.
Came out within 25 minutes
January 7, 2025
Came within 25 minutes and they checked me over at home. They suggested to take paracetamol and visit the GP if the pain didn't get any better.
Took good care of us
January 6, 2025
They came quickly and took good care of me and my wife. They got to the hospital quickly.
Very good
December 16, 2024
The paramedics came out and looked at my throat and said it was quinsy and was covering the whole of my throat. I had to go to hospital for treatment. They were very good, very thorough and they sorted me out.
Bless the staff
December 10, 2024
I waited 5 hours on the floor for an ambulance to come. I didn't have my phone but I had my emergency lanyard around my neck that was able to call emergency services. When they finally got to me they took me to the hospital but then we had to wait for a further 5 hours on the ambulance. Bless the staff though, they were so good and one gave me their phone to watch whilst I was waiting.
