West Midlands Ambulance Service University NHS Foundation Trust

They sorted an emergency referral for dad. Safeguarding team came straight out to him and got him referred onto social services as he kept wondering due to his vascular dementia. They were very helpful and got him the help he needed.

Ambulance turned up 27 hours later after we had been in A&E. I get the service is stretched but if I hadn't gone to mom she could have been left that long.

The ambulance came out quite quickly. Good at communicating about what's going on and I got to hospital quickly. Even though I'd ask to bring my son to the children's hospital they would usually bring us to City hospital as they know his care.

Came quickly and brought me in. Don't remember much but staff helped me at the end of the day and brought me here.

Wrong medicines were given, had a reaction and they come out quickly and were excellent. He didn’t need to go to hospital, didn’t consider it an emergency.

Took 15 minutes to come and take me to the Women’s hospital. Paramedic tried to contact triage and only got through just as we got to the hospital. They were shocked at how long it took. They were good and reassured me as much as they could.

Called in on 111, during covid, he was seizing and they arranged for them to come out. They come out quickly and by the time they came he was seizing badly. They sorted him and got him to hospital quickly.

They were OK, came quickly to pick us and leave us at A&E.

Chased them 2 hours after calling and said they had lost details of original call, police had no one to send out to us. It took them 6 hours to come out. The paramedics were amazing and built up a relationship with my daughter. The paramedics felt they had a duty of care and couldn't leave my daughter at home. Worcestershire hospital said they wouldn't take her and A&E wouldn't take her on the children's ward.

The ambulance technician recommended a home visit from a GP and they never did it. An ambulance came out and they felt she didn't need a visit to the hospital. They were called out again and she ended up going to the hospital. They were wonderful. They told me they'd wait for me at the hospital with mom.