West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 218 reviews
Reviews (218)
Very calm and cheered me up
March 18, 2025
I called 999 as my husband had a fall and I couldn't get him off the floor. They were very calm and helpful. They even cheer you up. They were so good to both of us.
Gifted staff
March 18, 2025
Paramedics are angels and incredibly gifted staff.
Arrived quickly
March 12, 2025
The ambulance came quickly when I was having a heart attack 7 weeks ago. They did an ECG and said they thought it was a heart attack. They took me straight to A&E.
Lovely paramedics
March 12, 2025
They were so lovely and said the first crew that came out should not have been so dismissive and should have taken me to A&E immediately.
Blue lighted to A&E
March 12, 2025
111 told me to call 999 as I was having breathing difficulties. They came within 10 minutes and checked me over. They said my heart rate was perfect and told me I would just need to go back to the GP. They called the GP and all of a sudden they had an appointment. In the end I ended up being blue lighted to A&E at Midland Met hospital.
They took him straight to A&E
March 11, 2025
We called when my husband was ill. He has diabetes and had high blood pressure. They came within 10 to 15 minutes. They took him straight to hospital and helped him.
Provided an interpreter
March 4, 2025
When I called they would give me an Urdu interpreter. They were very good and helpful.
Really nice
February 25, 2025
Really nice ambulance staff. They did their checks at the scene of the accident but forgot to sign me in when we got to A&E or the system wasn't working, not sure.
Kept my husband calm
February 5, 2025
The paramedics got him up and helped him to the ambulance. They kept him calm as he was confused and they tried to explain to him as best they could.
Poor service delivery 2 years ago
February 4, 2025
My husband collapsed at home on boxing day 2 years ago. He had lung cancer and pneumonia. When I called the ambulance they said it would be 4 hours so it would be better to take him in a taxi so my son drove us to the A&E. Poor service delivery
