West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 218 reviews
Reviews (218)
Took ages to arrive
June 18, 2025
111 sent an ambulance and they took ages to arrive. We were going to get a taxi but we saw it coming. I wanted to go to a different hospital but they said they wouldn't deal with this sort of thing there so they took me to Sandwell.
Told us to get an Uber
June 17, 2025
I called 999 and they said they wouldn't be able to get an ambulance for 5 to 6 hours so make your way in an Uber.
Came out quickly
June 10, 2025
They came out quickly because I have heart problems. They called an ambulance after a 111 paramedic called me back and said I needed to go to hospital.
Came out quickly
June 3, 2025
I had a mini stroke and my wife called the ambulance. They reached my house within 20 minutes and I was in hospital in less than 50 minutes.
Arrived really quickly
June 3, 2025
They arrived really quickly and did some observations and decided to take me to A&E. They talked me through everything.
Paramedics were great
May 28, 2025
Paramedics took me to the QE after I collapsed. The came out quickly and acted well. They spoke to me like a human. They were great.
Great staff
May 27, 2025
They were brilliant apart from taking us to Heartlands. I said I didn't want to go there but they had to take me where there was space. The staff were great.
Staff looked after me
May 27, 2025
They came straight away and took me to Good Hope. Then I had to wait 4 hours on the ambulance before being seen. The staff really looked after me.
Helpful and supportive
May 13, 2025
My mother had a brain haemorrhage. I called an ambulance and they arrived within 15 minutes. They were helpful and supportive.
Good people
May 13, 2025
It took an hour to arrive. They were good people.
