West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 112 reviews
Reviews (112)
They ran tests
May 9, 2023
NHS 111 called out a team of 3 paramedics. They came, ran tests but nothing came from it even after explaining to them it was not needed, I just needed a prescription.
Came quickly and checked mom over
May 3, 2023
NHS 111 transferred me over to them and they took roughly 5 minutes to come out for my mom. they checked her over and she didn't end up having to go to hospital in the end.
Took a long time to come but helpful
May 3, 2023
My mom had a stroke. It took a while for them to come but they were very helpful. They took mom to Sandwell Hospital and she was there for 3 weeks.
Paramedics were excellent
May 2, 2023
Exceptional care was received in Feb 2022 from the paramedics. They were extremely caring, compassionate, they listened to my mum, and us as a family. They spent a lot of time assessing Mum's needs, and liaising with the Opal team at the QEH. We are extremely grateful that they gave Mum the pain relief that she needed.
Not a great experience
April 20, 2023
There's been two incidences where I've had chest pains. I waited 2 hours and they didn't come to get me. Because I am pregnant and they couldn't tell me how long the wait would be I took myself. The second time I contacted them, they told me go to the hospital myself. Not a great experience.
Kept calm and talked to me
April 5, 2023
After my accident I was taken to City Hospital in the ambulance. The staff were nice, very good and didn't have very far to come. But they kept me calm and talked to me.
Staff were brilliant
March 23, 2023
Staff were brilliant. They came at really fast too. Was worried about leaving my dog but they helped me call someone to get him. Didn’t take long to get to hospital and they talked to me. I had to wait a little while, once at hospital but it was fine.
Great service
March 21, 2023
They've been great when I've used them, but they won't always come out and get me which I get.
They came straight away
March 16, 2023
They came straight away and took me to Good Hope when I had hurt my leg on the bus. The staff was very good. They helped me with my pain. Gave me morphine which upset my stomach. They told me they could take me to Sandwell or good hope, so went there. They had all my particulars there so was worth going there.
Staff were ever so good
March 15, 2023
The ambulance ladies were ever so good. They packed everything for me. They bought me to Heartlands and it didn't take long for them to come out to me, I think it was 10 minutes. They were so good, no problems at all.
