As well as dealing with '999' emergency calls, West Midlands Ambulance Service plays a key role in getting thousands of patients to their out-patient appointments. Every year, our staff complete in the region of 700,000 non-emergency Patient Transport Service (PTS) journeys. The Trust employs nearly 400 PTS staff who ensure patients get to their hospital appointments throughout the region 24 hours a day, seven days a week.
appointment is before 8 am you have to arrange your own transportation which costs £40. Few weeks back I went to hospital for my appointment at 8am by paying £40 and was told that appointment has been cancelled without any explanation given. I think it’s not fair.
keep on changing the appointment date and time. To get hospital transportation you have to give them 2 week notice otherwise you have to arrange your own transportation, which at times is very difficult and I have to go on taxi by spending £40.