West Midlands Ambulance Service (Non-Emergency Patient Transport - NEPT)
Feedback Rating
Based on 25 reviews
Reviews (25)
They wouldn't allow my daughter to use it!
Hospital transport
May 12, 2025
Daughter is totally incapacitated with a serious knee injury, and cant bear weight, was told by a rude lady she doesn't qualify because when she came out of hospital previously she used an uber xl, but what she didn't realize was that my daughter was literally on intravenous morphine which was still working to get her into the uber, shocking service, I'm going to have to cancel her appointment with the hospital as we have no means of getting her there.
Can't have someone with me
Hospital transport
April 29, 2025
You can't have someone with you when you use them. It's hard being on your own when you're anxious and sometimes I forget what is being said in appointments so it would be good if you could have someone with you.
Don't allow a carer to come with me
Hospital transport
April 15, 2025
It works but they don't allow a carer with me and I have to leave the door open if I needed because I need a carer with me and I hope no one comes in.
Can't rely on them
Hospital transport
April 15, 2025
You can't rely on them, they get there over an hour too soon. I end up going in right away and I waited for 2 hours for them to come and take me home.
Six hours waiting to go home.
Hospital transport
February 11, 2025
Taxi came for me and got here bang on time. It was an in and out appointment, Ambulance called to take me home. I have been sat next to reception all day. Receptionist has kept me supplied with tea and chased up ambulance at least six times. Can’t fault hospital staff or Drivers it’s the faceless suits that let the NHS down.
Relies on hospital transport
Hospital transport
January 20, 2025
My brother who has had two strokes and can not use his right leg or right arm depends on hospital transport to get him to appointments but sometimes they cancel he only gets out of the house when he goes to appointments as he lives above a shop with very steep stairs so his family can not take him out.
Arrived too early
November 26, 2024
I arrived 2 hours before my appointment time and had to wait for 3 hours for a return. Last year they refused to let me use the ambulance service as they didn't know about my illness but once they knew they said I could use the ambulance service. Everything else is good.
Excellent
Hospital transport
October 29, 2024
Great. Staff were nice and when they brought me to the Royal they took me straight to the minor operations unit. Excellent.
The waiting can be too long.
Hospital transport
October 1, 2024
It was booked for me and they said the maximum time waiting could be 4 hours. If I had known I would have just booked a taxi. I have been waiting over an hour so far. The ambulance getting here was fine and got me here on time. That was easy to book on the phone.
A long process
Hospital transport
September 24, 2024
It can be a long process and you're not the only one being picked up. You have to wait a long time for collection too.
