As well as dealing with '999' emergency calls, West Midlands Ambulance Service plays a key role in getting thousands of patients to their out-patient appointments. Every year, our staff complete in the region of 700,000 non-emergency Patient Transport Service (PTS) journeys. The Trust employs nearly 400 PTS staff who ensure patients get to their hospital appointments throughout the region 24 hours a day, seven days a week.
3 there 3 back till I found it difficult to walk. I was told to use this service which I have over several years with different suppliers but now it seems one person in the booking office is more qualified then my foot, knee, shoulder, hands and kidney consultants and says i no longer qualify for this service. If anything now happens to me I will be suing the hospital and transport
They asked if I was mentally ill. Repeatedly put me on hold four times. Put some else on the phone without telling me I was been transferred or whom I was speaking to. Despite been on the call for 10 minutes. I was declined carer support whilst travelling to my appointment. Unless I got someone from my GP's surgery to confirm I'm mentally ill. My GP's surgery rang to confirm as requested and the carer was still declined! Saying I don't fit the criteria! I the had to contact My CPN and Psychiatrist to speak to hospital transport. It was not until after this, seven hours later, I was informed I was now allowed to travel with my carer. I was subjected to unnecessary stress and anxiety. I was not treated with dignity or respect and felt degraded and experienced mental health discrimination. This is totally unacceptable.