Woodgate Valley Health Centre

For blood pressure tablets they should be doing blood tests every 6 months but are not doing it. Had a fracture in shoulder and they gave me strong medicine and referred me for x-rays, they said I will get the results in 7 days.

Receptionist asks what’s wrong, and I don’t want to disclose that info. They don’t call back at time they say they will. Literally took me 120 calls to get through this morning to book a telephone appointment. Now I am waiting and they haven’t called back when they said they will. I called back again and they said doctor is working remotely and someone will call in in next hour. I can’t wait all day as I am at work. It’s not convenient.

My experience with woodgate health centre has always been excellent! I have been patient there for over 40 years and have always had first rate advice from caring doctors and reception staff! Very glad you are there for us!

I got my Covid vaccination there, they are brilliant.

Difficult to get an appointment as they are only available on the same day. But if you get an appointment it’s very good.

Can’t get appointment. Medical review on phones. Can’t get them face to face and say they only see people face to face if it’s an emergency or something if they need to see you for.

Never get through to them. When you do can’t get an appointment and its all over the phone. Its dependent on what its for to see them face to face. You just don’t bother. Had a chest infection rang three times and they gave me inhaler.

The communication between the rececpton or the electronic form to the GP is poor. The person dealing with the request given doesn't read or understand the patients requirement. The GP surgery have to be reminded repeatedly about any requests. There is no option to book appointments online.

They have non medical receptionist triaging appointments. As far as I am aware you CANNOT book a F2F appointment. No wonder ED depts are overwhelmed when the primary care centres don't make it easy to see a doctor.

I’ve been with the surgery a number of years an it just gets worse, half the decent staff nurses an doctors have left. And where do I start with the reception there attitude is shocking they speak to you like absolute dirt!! They need to remember they are just receptionist they seem to forget!