All Saints Medical Centre

My mom has got dementia and is 80, how can she book COVID Jab online. I went to book an appointment for her otherwise she couldn’t have got it.

Phone lines open at 8-30 am . On ringing at 8-30 on the dot you are number 26 in the queue, this goes on till you are number one in the queue.
They answer you all appointments have gone.
This goes on day after day till you just give up.
And it's no good complaining at reception, they just say try tomorrow .

Have to phone at 8:30am to get an appointment which is not always possible for working people. When you do get through which could be quickly, by 8:40am all appointments are usually gone. When you request to prebook an appointment, this is not possible. Even if it’s for the following month, you’re told that the booking system can not be opened.
They surely have oversubscribed with patients and do not have the availability of GPS to accommodate their patients.
The online booking system opens up appointments at midnight, this is ridiculous, again, working people are most likely asleep by this time!
When I have used matchsticks to keep my eyes open, the app rarely shows any appointments.
Extremely frustrating GP practice.

Takes a while to get through and when I do, I get a telephone appointment. I've never been offered a face to face appointment.

GP no communication.

My GP is very good & engaging. He is available all the time.

Frustrating, you can't get an appointment over the phone. When you get through, you are triaged then the doctor gives you all back. They do tell you to come in and pick up a prescription.

They're really good.

Overall ok but always struggle to get through on phone. I can’t book appointment on phone.

The doctors are really good, they ring up Boots and Lloyds to arrange the blister packs for me.