All Saints Medical Centre

Not able to get appointments. 40 plus minutes wait on phone.

I was there for 15 years. GP’s are very helpful and professional.

Excellent set up for a vaccination center.

At times almost impossible to get through to them, and when you do the chances of getting an appointment are low. Some reception staff are very unhelpful. GPs have a tendency to be patronising and not explain even when asked

Both the GPS and the Receptionists are superb. However, getting an appointment is difficult in the extreme. Whether it's because of understaffing due to Covid or lack of funds I don't know but, when it takes two weeks at least to get an appointment, this is unacceptable.

The GP was lovely. However the reception staff were just awful, treated me with cold disdain and such an unwelcoming vibe. Being kind should be central to the way they deal with patients. Please be kind.

Terrible

I have a complaint about them lodged with NHS England. For months they refused me a simple blood test that would have helped take the heat off a department of the QE Hospital when the hospital staff were under extreme pressure with Covid 19 patients. I was unable to have the blood test at the QE. Without the blood test, I was not able to take a certain medication that takes 3 months to build up in the system, and was without that medication for a number of months. In my view, GP practices should always support the work of hospitals when it is easy to do so.

Impossible to get an appointment online or over the phone you will wait for weeks. Then after those weeks have passed after trying everyday you will get no treatment and unsure GP’s basically guessing until the eventually sending you to A and E.

Excellent. I got text message. Same day appointment. Volunteer registering me was excellent. Sent straight through. Nurse was exceptional. I want afraid of the jab but she explained everything and I think would have been great if I had been afraid. She's made small talk while she did it to distract me. She was clearly genuinely interested in my well-being. Excellent service. I was pretty unwell for 24 hours though afterwards.