Alum Rock Medical Centre

The whole surgery was suspended and now they have local GPs so it's easier to make appointments. Not sure what is happening with the surgery and whether it will be taken over fully.

Dr listened to my concerns and formulated a plan

A fantastic doctor who is easy to talk to and listens. As someone who has a long term condition I feel I can open up one of the GPs. She has helped me a lot. Really appreciate it.

I had to rearrange my appointment due to ill health I was also late to my appointment but due to a cancellation I was accommodated right away. Thanks to the staff and manager service has definitely improved

GP is nice, went for a blood test they booked in a week. They get back to me as well after reports come and give you medication accordingly.

Nurse was super helpful, explained everything really well and made sure I had everything I needed

When you call to book an appointment, they never have any available even if you have called at 8. You can't book appointments online. They never have any time and when you do go in to see them, they tell you that you can only discuss one problem at a time. I don't feel listened to as I have a lot of issues but I am not allowed to talk about them all. It is getting a bit better though.

On the day appointment, receptionists were very helpful. Was seen in a timely manner with multiple consultants.

Very professional staff. Honestly so helpful and kind.
Highly recommend anyone to join this GP surgery

Receptionist was very professional.