Reviews (72)

Stopped going

May 29, 2024
GPs don't listen to you. I have stopped going and started using herbal medicine or go to A&E at Heartlands.
Anonymous

Reply from Alum Rock Medical Centre

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take all patient concerns seriously and strive to provide the best care possible. Please reach out to us directly at alumrockmc.m85149@nhs.net so we can better understand your experience and work to resolve any issues. Your satisfaction is important to us, and we’re here to help.

Thank you again for bringing this to our attention, and we hope to have the opportunity to improve your experience with us in the future.


Provider responded

Had tests on my neck

May 28, 2024
I had an ultrasound on my neck and said they couldn't see anything.
Anonymous

They wont refer me

May 8, 2024
I have a problem with the fact that I am always asked why I want an appointment, which might be personal. They should try and give appointments as it may be an emergency. I wanted to be referred to a specialist but I was refused this. I want a physio for my arthritis.
Anonymous

Very difficult to get appointments

April 22, 2024
Very difficult to get an appointment. We prefer to go to the A&E at Heartlands most of the time. I have not seen my GP in the last years.
Anonymous

Been good for 35 years

April 2, 2024
I have been with them for 35 years. They have been good so far. Things have changed a lot since covid as appointments have gotten harder to get. The receptionists and health practitioners have positive relationships with the patients. I have had really good doctors. they are doing great with checking up after appointments.
Anonymous

Excellent treatment and care

March 26, 2024
I have been with them for the last 25 years. Excellent care and treatment was provided during and after covid.
Anonymous

Always attended top by my GP

February 12, 2024
I have no problem with my GP and have always been attended to whenever I go there. The waiting time is not very long.
Anonymous

They are good.

February 7, 2024
Good. They will see the children when they can and I need them.
Anonymous

Disappointed. They don't have the time for you

January 22, 2024
Disappointing and not just with the care for the little one. We have both got eczema. My little one ended up in hospital with it last year. The GP fobs you off and prescribes medication. They don't have time to talk about the problems properly
Anonymous

They told us to go to A&E

December 12, 2023
I used their walk in centre but they couldn't help my wife. Her rash was getting worse and it was affecting her joints so they told us it was best to go to A&E so we went to the QE as it is the only hospital I would use.
Anonymous

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Alum Rock Medical Centre

Contact

0121 328 9579

27-29 Highfield Road
Alum Rock
Birmingham
West Midlands
B8 3QD

Location

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