Reviews (1079)

Waiting a long time

June 9, 2023
All good no worries. Was referred from the doctors. We've been waiting a long time today, been waiting an hour for the appointment.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Good communication

June 9, 2023
I was referred a few months back and it took a while. I'm still waiting to have my 6 month check up. They did communicate with me and tell me there would be a wait. They said in the meantime, if I needed anything, I should contact the GP. They're good in general and they communicate well in the meantime.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Saw my daughter really quickly

June 7, 2023
My daughter was seen really quickly. They helped her and were really professional. They let us know what was happening with the wait as much as they could.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Well organized

June 1, 2023
Well organised with daughter been coming for 3 months after GP referred for skin condition, which is being monitored. I am living in UK for 13 years finding no problem with health services over that time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Very efficient

June 1, 2023
Very efficient, daughter has been seeing the consultant for the last 5 years.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They were quite understanding

June 1, 2023
Referred by GP to consultant. No complication, they were quite understanding. We were late but consultant will be able to see her today.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

The treatment team was amazing

June 1, 2023
It’s alright here. They would talk to me and the play workers were really good. The treatment team was amazing and had a connection with him, they build that rapport and spent time with him.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They were short staffed

Oncology
June 1, 2023
Really good experience at oncology. They kept us well informed. They have been really good but a lot of time they were short staffed . Chemo was always done on ward 18 / 19 but when his temperature spiked he would need to be brought into A&E and transferred to ward 18 / 19 but with low staffing levels couldn’t send him to oncology ward. Staff were always on the wards but they weren’t specialized.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Student doctor was quite nice

Ear Nose and Throat
June 1, 2023
Student doctor was quite nice. Took advice from senior doctor. Said 6 months for operation. Came at 9:45am been an hour appointment. It’s been reasonably good. Advice was also given for if she has any pain in the meantime as I was worried. But they have been good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Never had to wait long for appointments

June 1, 2023
Third time coming. Never had to wait long for appointments and the staff are good. Greeted well by the doctors. Good service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Leave your Feedback


Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

Share this rating