Reviews (1079)

The staff has been reassuring and helpful

July 5, 2023
We did wait a while but they checked on him and helped get his temperature under control. The staff has been reassuring and helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Waiting for bloods in very long queue

July 5, 2023
It took 20 minutes for consultant to complete the review but since 2 hours waiting for bloods in very long queue.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Staff and facilities are excellent

July 5, 2023
4 stars in general as the staff and facilities are excellent. 1 star for long waiting time for bloods. We were seen on time by consultant but waiting since last 2 hours for bloods.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Good information and explanation provided

July 5, 2023
This is my 2nd visit, experience so far has been very good. Good information and explanation provided all the time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Provided all the support they can

July 5, 2023
My two years old son was referred here for further treatment. The team has taken a very good care and provided all the support they can.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Staff were helpful

July 5, 2023
I will give them 4 star because the place is clean and tidy. Staff were helpful and most of the time appointments are on time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Very supportive

July 5, 2023
Coming here for my daughter since last 2 years. Very supportive and helpful clinicians. Treatment explanation is super good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Doctors are amazing

July 5, 2023
This is our 6th visit the doctors are amazing but parking is a nightmare.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Quieter today, not waiting long

June 14, 2023
Today seems quieter, it was more hectic the last time I came which impacted on waiting times. Not been waiting long today. I received communication about the appointment via a letter. They normally sent the appointment through letter but this time there was a middle step which needed a password which I had not received. I did however call the helpline and they booked the appointment for me.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Everything quicker, more caring

June 13, 2023
It's fine. I prefer the hospital to my local one. Everything is quicker here. I've not had to wait long for the appointment, it come through quite quickly. They are more caring and they care for the children, better than they do in Wolverhampton.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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