with mental health issues but helped only with Cystic Fibrosis issue. Support for Cystic Fibrosis is very good. One of the psychiatrist at BCH knew about Forward Thinking Birmingham and did the referral.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital regarding the Cystic Fibrosis Team. It is great that the Cystic Fibrosis team provided excellent support. We are pleased to hear that on of the psychiatrists helped and supported with the referral to Forward Thinking Birmingham. We will share your kind words with the relevant teams. Best Wishes, Patient Experience.
for an appointment (6 months). Long waiting time during appointment to see everyone (9.40 now 12.30). Not enough thing to do for child in eye department, but main reception okay.
Parking difficult and expensive.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your invaluable feedback of your experience at Birmingham Children's Hospital. It is great to hear that the staff have been polite and professional during your visit. It is disappointing to hear however, that you found the appointment waiting times to be long and that you found the car parking to be expensive. It is also disappointing to hear that you felt that there was a lack of play activities available in the play area. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
ongoing commitment and her lad has to be back in school.
We attend 3 monthly consultations - the staff are brilliant 'when you get there'.
Transport provision complicated.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is good to hear that our staff have been brilliant with your family during your visit. It is disappointing to hear however, that the appointment waiting times were long and the transport provisions did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
Referred to Forward Thinking Birmingham as they could not help with mental health issues but helped only with Cystic Fibrosis issue. Support for Cystic Fibrosis is very good. One of...
Staff professional and polite. There was a long waiting time for an appointment (6 months). Long waiting time during appointment to see everyone (9.40 now 12.30). Not enough thing to...
