lockdown in May and then November this year. The care has been consistently excellent. Her nursing care was very good, they communicated really well with both of us and were caring and thoughtful. Her surgeon has gone above and beyond and if he had not been for him she would have very likely had been severe complications. We are very lucky to have had such expert care. He also takes time to communicate really carefully with us as parents but also with my daughter, and has really helped her to trust doctors again after difficult experiences locally. We have travelled from Cambridge for treatment here and we would travel twice as far if needed for treatment of this quality. All the staff cannot be praised enough for continuing such high quality care in the difficult circumstances currently
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that your family experienced an outstanding level of care from our staff throughout the year, and we are also delighted to hear of the positive impact that this has had on your daughter. Please rest assured that we will share your kind words with the ENT team, to ensure that their hard work and dedication is recognised. Best Wishes, Patient Experience Team.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to provide us with your feedback. We are sorry to learn that your experience of General Paediatrics has been less than satisfactory. This is clearly not the very high standard that the Trust strives to achieve, and we would welcome the opportunity to discuss this further with you. Please do contact our Patient Advice and Liaison Service (PALS) either via email on bwc.pals@nhs.net or by telephone on 0121 333 8403 if this is something you wish to pursue.
Best wishes, the Patient Experience Team.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to complete the online survey and for your feedback regarding the Liver Transplant Team; we will ensure that the team are made aware of your positive experience and we are sure that they will be delighted to learn that their patients and families feel they are receiving the very high level of care they strive to provide, despite the difficult and unprecedented circumstances.
We wish you and your family all the best for the future.
Kind regards, the Patient Experience Team.
My daughter has had two complex ENT operations both during lockdown in May and then November this year. The care has been consistently excellent. Her nursing care was very good,...
