I cannot fault the service - good level of care and treatment. The mobile phone charging unit is really useful. The toilets are dated, the hand dryers didn't work and there's no hook on the back of the door to hang a jacket.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is amazing to hear that your family have always experienced excellent care from our staff. We are glad to hear that you found the mobile phone charging unit beneficial. It is disappointing to hear however, that the toilet facilities and some areas of the environment did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) who will be happy to help on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
4/5 appointments today and they've been arranged all in one place instead of me going to different departments - even his Oncology doctor is coming over instead of us going to them, making things much easier and the process much smoother - excellent.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced a brilliant level of care from our trust. We are pleased that the staff from multiple teams have been accommodating with appointments during your visits to the hospital. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
been really good so far. I have been before and everything is always perfect/very good. The level of care is very good and treatment is always explained well.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced excellent care from our staff. We are pleased that staff thoroughly explain the plan of care of treatment each time to ensure you understand your sons care pathway. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Liver transplant at Birmingham Children’s hospital. Health care at home.
