Reviews (1519)

Some of it was good, some bad

Accident and emergency services
May 28, 2025
I've been a few times to the A&E with my daughter and it was a nightmare. Pushed from pillar to post but the nurses were great and very helpful. The service from doctors was poor however.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Fantastic here

Ear Nose and Throat
May 28, 2025
Fantastic here. I can always get an appointment when I ring them. Both my children are under ENT for hearing issues and awaiting surgery as well as having multiple conditions. The staff are good and understanding. Good communication.
Anonymous

Five stars

Outpatients
May 28, 2025
My daughter is being treated her for neutropenia. The care, support and treatment provided is 5 star.
Anonymous

Confidentiality is questionable

May 28, 2025
They don't have a hoist in the changing rooms and it's too small for bigger children. We were also given the wrong discharge notes after surgery in January and there were someone else's medical results and reports that were given to us on discharge.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Always give you time

Paediatrics/children services
May 20, 2025
They're nice at paediatrics. Good communication and they answer questions. You feel listened to. They always give you time.
Anonymous

Wasn't very good

May 13, 2025
They said nil by mouth for 6 to hours. They did an operation at 5pm eventually and they left us waiting with nothing else. It wasn't very good. Once she had started eating afterward she was allowed to be discharged. They haven't followed up since.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Excellent at A&E

Accident and emergency services
May 13, 2025
I took my 4 year old with breathing issues straight to A&E. The service isn't quick because it's so busy there but he was seen fairly quickly. The triage nurse and doctor was excellent.
Anonymous

Very good at A&E

Accident and emergency services
May 13, 2025
They were very good in A&E with my brother. Treated him very well and listened to us.
Anonymous

Won't treat OCD

Outpatients
May 13, 2025
My daughter has OCD and they won't medicate for it. It's been a few years and feel like were going backwards not forwards. It's not fair for my daughter.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust, though we are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Very good

Accident and emergency services
May 13, 2025
A&E was very good. We had a wait but he kept throwing up and he had fallen and banged his head. They checked him and said he had a stomach bug.
Anonymous

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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