been really good so far. I have been before and everything is always perfect/very good. The level of care is very good and treatment is always explained well.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that your family have always experienced excellent care from our staff. We are pleased that staff thoroughly explain the plan of care of treatment each time to ensure you understand your sons care pathway. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
has kidney problems, leaking fluid - Hospital was brilliant, no problems at all apart from waiting 7 hours to be admitted on the first occasion I attended.
My other grandchild has been 3 times with hearing problems - again great service and care from all staff. They have a good system, I come in, take a ticket and wait to be called which is no problem as we expect to wait for a while.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is delightful to hear that your family have always experienced a brilliant level of care from our trust. It is disappointing to hear however, that on the first occasion you attended the hospital the appointment waiting times were long and did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is great to hear that your family have experienced a good level of care from our staff, during your visit to our hospital. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
My daughter has had two complex ENT operations both during lockdown in May and then November this year. The care has been consistently excellent. Her nursing care was very good,...
