Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is lovely to hear that your family have always experienced an exceptional level of care from our staff, during all your visits to the hospital. We will share your kind words with the team, to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
now my son is getting the required help which should have happened much earlier. Respiratory dept is fantastic. My son’s quality of life has improved. Physio therapy team is brilliant doing a great job.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the Respiratory Department have been providing fantastic care to your son and that his quality of life has improved. It is great to hear that the Physiotherapy team are also providing excellent care to your son. We are pleased that the you are now very satisfied with our hospital. We will share your comments with the relevant teams to ensure they receive praise and recognition. Best Wishes, Patient Experience.
lung function doctor. Had same doctor for years who didn’t believe there was an issue. Felt bulled down to. The issue got picked up by a different doctor when son was three years old. Should have picked up much earlier if other doctor had listened, run tests & not been so dismissive.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. We are saddened to hear that you were not happy with the level of care for your son to begin with when he was first seen by lunch function and respiratory by a particular consultant as you felt that you were not listened to. However, we are pleased to hear that another consultant has now identified the issue and that the level of care has improved. We would like to encourage you to contact the Patient Advice and Liaison Service (PALS) to further discuss any concerns you have as the team would be happy to help and try and resolve an issues you have with your sons care. You can contact PALS via telephone on 0121 333 8403 or alternatively via email on bwc.pals@nhs.net
Referred to Forward Thinking Birmingham as they could not help with mental health issues but helped only with Cystic Fibrosis issue. Support for Cystic Fibrosis is very good. One of...
Staff professional and polite. There was a long waiting time for an appointment (6 months). Long waiting time during appointment to see everyone (9.40 now 12.30). Not enough thing to...
