Reviews (838)

the service generally is good

April 2, 2024
It has been a really good experience with the hospital. The communication is quite good, from the paediatrics to the other departments. The staff are okay too. The appointment schedule is good and already booked for us. The waiting time to get to an appointment is quite long. We have been waiting more than an hour so far. He broke his hand last year and he is improving gradually. The service is very good generally.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I requested a change of doctor.

April 2, 2024
There are a lack of appointments here. It takes a long time. Whenever we see the doctor they tell us everything is normal but after we insist on a test the results came out abnormal. The doctor sometimes downplays symptoms. We have requested a change of doctor. The previous doctor didn't listen to me when I was trying to explain my concern, they just waved it off. We're here to see another doctor as we were not satisfied with the first one. Were just waiting to be called in.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

It has been good here

April 2, 2024
The service is good. They give appointments on time. They listen to me and they attended to my son well. We were referred to this place as the medication wasn't helping as we are from Redditch so they referred here. It took about 4 months to get an appointment. The follow up has been good. My son has a skin condition and he has been seen quite well here. After the wait for the referral the treatment has been good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Best Wishes, the Patient Experience Team.


Provider responded

Long waiting times in A&E

April 2, 2024
The A&E waiting times are so long as I waited for 2 hours even though I was panicked with my little boy in pain.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Friendly staff and a clean hospital

April 2, 2024
The service here is really good. Nothing is being mixed up in terms of treatment and appointments are quite easy to get. The staff are friendly and the hospital is clean.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

No complaints so far

April 2, 2024
They have taken 45 minutes for an appointment scheduled for half 11. I don't mind waiting as long as we get seen by the doctor. The waiting time is quick. No complaints so far.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Simply the best hospital in the Midlands.

March 26, 2024
Simply the best hospital in the Midlands. Very professional staff and excellent facilities for the patients and their carers.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Kind and helpful staff

March 26, 2024
Very kind and helpful staff. Excellent treatment and support provided to my son during and after covid.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Being passed to adult care

March 26, 2024
I had an insulin stress test here and they said I was meant to go into crisis but didn't. They said I would be being passed over to the adult care but not sure how long it is going to take.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Please do contact us at bwc.pals@nhs.net and we can assist you further with your enquiry. Best Wishes, the Patient Experience Team.”


Provider responded

A good and quick service

March 25, 2024
There services were good. I was given all the necessary information for my condition. A quick service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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