Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is fantastic to hear that your family have always experienced a good level of care from our staff, during all your visits to the hospital for the past 2 years. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is wonderful to hear that the staff were helpful and supportive when you visited. However, it is disappointing to hear that the waiting times for appointments did not meet your expectations. We are sorry to hear that you felt that the car parking was very expensive. We will share your feedback with senior management so they can look at any necessary improvements that need to be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
condition from birth, she was born here. There are variable lengths of time between appointments. Travel here is easy by bus. The hospital is 'the best in Birmingham'.
Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is marvellous to hear that your family have always experienced an excellent level of care from our staff. We hold our trust values in the heart of the care we provide to our patients and families. So therefore we are honoured to know that you think we are the hospital that is 'the best in Birmingham' because it is our goal to be the best hospital to receive care. We will share your kind words with the team to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team
Referred to Forward Thinking Birmingham as they could not help with mental health issues but helped only with Cystic Fibrosis issue. Support for Cystic Fibrosis is very good. One of...
Staff professional and polite. There was a long waiting time for an appointment (6 months). Long waiting time during appointment to see everyone (9.40 now 12.30). Not enough thing to...
