Reviews (778)

I could see them without another referral

February 19, 2024
My son has eczema and was under the dermatologist and discharged. He had a relapse and they had previously informed that that I could contact them and see the dermatologist instead of going through the whole referral process again. I really liked that and it gave me huge confidence in the service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Good communication

February 14, 2024
The service is good. The waiting time is fine. The communication system is very good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

A very good communication system

February 14, 2024
The doctors and staff are very supportive. I am able to understand everything the say. The communication system like emails and appointments is very good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

My first visit

February 14, 2024
My first time here so I cannot say anything about the service but the wait time hasn't been long and the appointment time is okay.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a good experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I'ts fine

February 14, 2024
First time here and all is fine with my appointment time.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Good service but wait time too long

February 14, 2024
A good service but the waiting time is too long. The staff are friendly.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a good experience, but sorry to hear of the long wait you encountered. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

Skilled and respectful doctors

February 14, 2024
Very skilled doctors and they give you enough time and respect during appointments. Everything is fine but the parking is rubbish and expensive.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, but sorry to hear of your experience with the parking. We will share on your feedback. Best Wishes, the Patient Experience Team.


Provider responded

Regular appointments given.

February 14, 2024
The staff take good care of my daughter. The service is good because they are giving regular appointment times.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Check in was smooth

February 14, 2024
Referred from the women's. It was meant to be 2 weeks but they lost our referral and it has been 3 weeks and we now have an appointment. The check in at outpatients was smooth. I am waiting to see a doctor now which shouldn't take too long.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback. Thank you again. Best Wishes, the Patient Experience Team.


Provider responded

My son waited 4 hours in pain as a priority

February 14, 2024
Been good. The wait can be quite a lot. A&E with son was 8 hour wait and he was in lots of pain. He was crying and I kept asking the nurse when he would be seen and she said he was a high priority. He was seen after 4 hours but not by a doctor, it was someone beneath them. They prescribed him something. I wasn't told he wouldn't see an actual doctor. They sometimes don't have any compassion and I feel they should have more chairs because we had to stand and wait because it was so busy there. Were here for an appointment today but haven't had to wait too long.
BCU 06/02/2024
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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