and I cannot fault the treatment I've been given. The staff are very friendly and professional. The only negative comment I have is that the last time I had an appointment I rang 10 times to check on my appointment time before I was finally put through to someone who gave me the information (constantly transferred and cut off and told no staff available to answer phones or phones not working).
Response from associate director of patient experience, Birmingham Dental Hospital
Thank your for taking time to post your feedback. All feedback is extremely valuable to us and can be used to help us recognise where we are doing well, and where improvements are needed. I am very sorry you have experience difficulties getting through to Birmingham Dental Hospital by telephone. Unfortunately we have experienced significant problems with our telephone system since moving to the new hospital, and have been working hard to identify and address these problems. In spite of improvement work undertaken so far, we are aware that some patients are still experiencing difficulties and I sincerely apologise on behalf of the hospital management team to any patients who have been affected by this.
Should you continue to have difficulties in contacting the hospital whilst the improvement work is on-going, please do contact the Trust Customer Service Team (formerly known as the PALS service) on 0800 917 2855 or email email@example.com. Alternatively you are welcome to contact me directly by email Alison.firstname.lastname@example.org or phone 0121 466 7128 and I will be happy to contact the hospital on your behalf, and to help to address any concerns.
Associate Director of Patient Experience