Birmingham Dental Hospital

Thank you for leaving your feedback, I am really sorry to hear of your experience .
Please can you contact Anne Pemberton, Patient Experience Opertational Manager 07713089574 / anne.pemberton3@nhs.net or our PALS service on 0800 917 2855 / contact.bchc@nhs.net , so we can look into this.

Thank you for your feedback, we appreciate all feedback. This feedback is both short and sweet and entirely to the point! Thank you.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Dear Ms Core

I am disappointed to read that you found the toilet walls to be dirty and that one of the accessible toilets was out of order on several visits. I would be interested to hear more about which toilets were affected in this way, so that I am able to check that repairs and cleaning have been completed as required. Please do get in touch with me via email (Alison.last@bhamcommunity.nhs.uk) or phone (0121 466 7128) so that I can take more details of which toilets and the dates when you experienced the difficulties so I can escalate to the Trust Estates and Facilities team.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about the good service but the poor acoustics at Birmingham Dental Hospital.

We are aware that there are times when patients find it difficult to hear names being called, especially on the ground floor, because of the design of the main atrium and the poor acoustics which exist. As a result of this and other similar feedback, staff have been when calling patients in to clinic, to move forwards towards the seating area and project their voice, repeating the name several times to be sure they are heard.

The software used for the clinic display screens is being looked at, to see how they can be used to display information to help patients know anticipated waiting times, and what to do if they have not been called in to clinic when expected.

I am grateful for your feedback as it reminds us that although the clinical care is good, the overall experience can be improved by improving how patients are called into clinic.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

I am so very sorry to read of your disappointing experience and the long wait caused by the nurse not receiving your x-ray form back into clinic. I am also sorry that the receptionist did not offer an apology for the error and oversight that occurred, and said to you that it would be the dental nurse's responsibility to apologise.

If you would like to contact me via email (Alison.last@bhamcommunity.nhs.uk) or phone (0121 466 7128) to give me details of the date and time of your appointment, and a description of the receptionist the matter will be addressed directly with him.

Once again I offer my apologies for the poor impression you have been left with, and I look forward to hearing from you in due course.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust