Reviews (226)

Referred in pain and still waiting!

unknown
March 29, 2022
My daughter was referred by her dentist in 2019 .She was seen and promised extractions and braces to correct her teeth , her jaw doesn’t line up , she had a tooth coming through the roof of her mouth and lots of overcrowding. I was contacted once through lockdown and asked if I still wanted to be on waiting list ,which of course I replied yes and since then I’ve contacted numerous times on the phone and given all kinds of excuses covid staff shortness , only taking people off waiting list for braces , which she needs . We informed them she was in pain, was told they would email consultant and would be contacted back yet we haven’t heard .I called again today to explain the tooth through the roof of her mouth is fully grown and she had another coming through side of gum which was giving her pain .I was told she is classed as urgent but they didn’t have the staff last year, so was put back a year .Now they have staff she will possibly be seen in autumn this year , which is another five months away .I was told to contact our own dentist if in pain How is that if she was referred to yourselves in the first place as they carnt do the work required? I think it’s disgusting to leave my daughter , a young girl who’s very self conscious of her teeth and in pain with false promises. no appointment to be seen and most likely won’t be contacted anyway !
Miss Sexton

Reply from Birmingham Dental Hospital

Thank you for leaving your feedback, I am really sorry to hear of your experience .
Please can you contact our PALS service on 0800 917 2855 or by email at contact.bchc@nhs.net , so we can look into this.


Provider responded

I was referred for a appointment

February 16, 2022
I've been waiting since December and have not been contacted at all
christine

Reply from Birmingham Dental Hospital

Thank you for leaving your feedback, I am really sorry to hear of the delays and for the delay in us receiving your feedback. If you still require assistance please contact our PALS service on 0800 917 2855 or by email on contact.bchc@nhs.net and they will look into this for you.


Provider responded

No appointments during COVID

August 8, 2021
Thanks to the hospital refusing to give me more than 2 appts a year (no appts during covid), I have had 4 abscesses and had to spend hundreds of pounds at a private dentist, as nowhere else was available. I am now looking at possibly losing 2 teeth.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for leaving your feedback, I am really sorry to hear of your experience .
Please can you contact Anne Pemberton, Patient Experience Opertational Manager 07713089574 / anne.pemberton3@nhs.net or our PALS service on 0800 917 2855 / contact.bchc@nhs.net , so we can look into this.


Provider responded

Excellent service

April 30, 2021
Excellent service by both students and supervising practitioners.
Doreen Bennett

Despite the lockdown accessible Selly Park and dental hospital

April 18, 2021
Despite the lockdown accessible and sorted problems.
Anonymous

Neglectful treatment for 2 years waste of time!

Oral and Maxillofacial Surgery
January 23, 2021
I had a severe crossbite, I should have had surgery but only had braces to aesthetically correct my teeth. 4 years later and I suffer jaw pain every day, migraines etc. Horrible experience, rude orthodontist who made crude remarks to the nurse. I was never informed of how my treatment was going.
Anonymous

Long wait for dental treatment

October 13, 2020
My daughter waited for three years for her orthodontic treatment. The last appointment was canceled in March and since then we haven’t heard anything from them.
Anonymous

They were unable to detect my cancer

November 4, 2019
I was regularly going to Hospital for the last three years and they were unable to detect my cancer. It was only detected eight months ago and I got part of gum removed.
Anonymous

Good

December 17, 2018
Good
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback, we appreciate all feedback. This feedback is both short and sweet and entirely to the point! Thank you.

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

Toilets dirty

December 17, 2018
Walls of toilets are dirty. Disabled toilet was out of order for weeks.

Waiting rooms are fine.
Doreen Core

Reply from Birmingham Dental Hospital

Dear Ms Core

I am disappointed to read that you found the toilet walls to be dirty and that one of the accessible toilets was out of order on several visits. I would be interested to hear more about which toilets were affected in this way, so that I am able to check that repairs and cleaning have been completed as required. Please do get in touch with me via email (Alison.last@bhamcommunity.nhs.uk) or phone (0121 466 7128) so that I can take more details of which toilets and the dates when you experienced the difficulties so I can escalate to the Trust Estates and Facilities team.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

Leave your Feedback


Birmingham Dental Hospital

Contact

0121 442 5626

5 Mill Pool Way
Birmingham
West Midlands
B5 7EG

Location

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