Birmingham Heartlands Surgery
Feedback Rating
Based on 24 reviews
Reviews (24)
Excellent quick service. Staff really polite
March 22, 2020
Have seen such a fantastic service after my childhood
Blood tests results not given
January 15, 2020
I have an overactive thyroid and I had moved address and GP. I had some blood tests done and I was not told the right results and given medication.
Difficult to book an appointment & rude staff
November 19, 2018
I can never get an urgent appointment, it’s always given two weeks later. I feel that they are very disrespectful and don’t treat me well. For example for a blood test they used a rubber glove over my hand instead of proper equipment. I feel that there is a long waiting time and no check-ups. There is never enough time to get appropriate information and when I ask for it they just say that the appointment time is up. I feel that they just dismiss me. Because they don’t provide interpreters I feel I can’t always express myself properly and there isn’t enough time to be understood. They just give medication without examination. Once I came for ear check-up and the nurse put cold water in my ear to clean, but is caused an infection. The lady in the reception is very disrespectful and is not helpful when trying to book appointments. My mother, who is 73, gets no medical attention, even though she has an eye problem and high cholesterol.
Don't get the same support I used to
April 18, 2018
I have many health conditions and need regular support from the GP, including getting oxygen. I used to get regular home support from the practice nurse around once a month. Now the nurse had told me that service is no longer available and I have to call if I need help.The problem is that you can never get hold of the GP reception to get appointments. I've had to wait over two hours phoning, and still no answer. Then I have to go to the GP physically by bus, something in the dark and I struggle with all my conditions. It is very difficult for me to physically have to get to GP.
I am on a 100 tablets a day and I don't event know what half of them are for. That's because there's never enough time with the GP. I'm considering changing GP, but I'm not sure I should be after 40 years.
I am on a 100 tablets a day and I don't event know what half of them are for. That's because there's never enough time with the GP. I'm considering changing GP, but I'm not sure I should be after 40 years.
