Reviews (1636)

Not a good overall

Fertility Centre
May 19, 2021
My partner and I are undergoing fertility treatment and it's quite an emotional time for us. Understandably, due to the pandemic we were unable to attend many hospital appointments together. However, one such appointment was the first appointment with the doctor, where the doctor required personal details of my husband, so after explaining this to the receptionist and much debate we were allowed to attend together. Our last appointment was on the 18th May (one day after restrictions lifting) and I thought surely after further restrictions having being lifted, I could attend this appointment with my husband and we can support each other at this very important time in our lives. However, once again we were not allowed to attend together. I cannot understand how we as a society we have open up cinemas, restaurants, bars - relaxed most indoor activities but I cannot go to visit the hospital with my husband and attend our fertility appointment together! The government recent lifting of restriction was based on meeting 4 agenda points and only once they had they would lift restrictions. The conditions, according to the government, has been met, but why not for fertility centre patients? How long is this going to go on for?
Anonymous

Reply from Birmingham Women\'s Hospital

Thank you for taking the time to leave feedback on your experience at BWH. We are sorry to read that you felt yours was not a good one overall.

We appreciate that this is an incredibly important time you for both, and understand the impact of the restrictions on partners not being able to be there as fully as they were in the pre-pandemic past. We want to do all that we can to support you during this time but we must also balance this aim against the need to ensure the safety and well-being of all at the hospital, and it is because we are a hospital that we will be one of the last places where social distancing is fully lifted.

The trust are working incredibly hard to put measures in place throughout the hospital to find ways to ease these restrictions. We face challenges in achieving this, and our old building - with small consulting rooms, limited ventilation and the increased risk of transmission- are all considerations in our decision making and what is practically possible. On top of this, BWH still have to base our response to visitation and its policies on the governments guidelines.

We would encourage you to regularly visit the BWH website for visiting updates as it is constantly being reviewed: https://bwc.nhs.uk/womens-hospital-visiting

Best wishes, The Patient Experience Team


Provider responded

I have a good experience with tommy research

Gynaecology
May 18, 2021
Tommy's offered me early pregnancy scans and helped me to get my prescriptions. Overall a good team work and friendly staff. Would recommend this to everyone
Kamaljeet

Reply from Birmingham Women\'s Hospital

Thank you for taking the time to leave such lovely feedback. We are so glad to read your experience was a positive one.

Best wishes, The Patient Experience Team


Provider responded

Excellent care

April 21, 2021
Excellent care on Ward 8 recently.
Caroline Gill

I felt that the service was dismissive of my same sex partner Birmingham Women's hospital

April 20, 2021
I accessed fertility support through this service. I felt that the service was dismissive of my same sex partner (Both female) when discussing our family planning options
Anonymous

Three appointments, all on time Birmingham Women's Hospital

April 17, 2021
Swift and surprisingly unaffected by covid apart from safety protocols like waiting room chairs spread out along corridors. Three appointments, all on time, lovely staff.
Charlotte Davies

Really good experience

April 15, 2021
Really good experience. Nurses and staff very friendly and attentive. Anaesthetist and surgeons were brilliant. Great communication!! Thank you so much to everyone
Anonymous

Excellent

April 8, 2021
Excellent
Katherine Skinner

Reply from Birmingham Women\'s Hospital

Thank you for taking the time to leave this positive remark! It is lovely for the trust to be rated so well.

Best Wishes, the Patient Experience Team.


Provider responded

I would really like confirmation of tests

March 24, 2021
I had a biopsy, scan and blood tests for ovarian cancer almost 8 weeks ago. I have called twice now and asked if I could have the results only to be told they are sure 'no news is good news'. It might be, it hopefully is but I would really like confirmation!
Anonymous

Reply from Birmingham Women\'s Hospital

Thank you for sharing your feedback, please do contact our PALS team at bwc.pals@nhs.net and they would be glad to assist you in seeking these results and a further update for you. Thank you again, the Patient Experience Team.


Provider responded

Caring and friendly staff

Gynaecology
March 21, 2021
Staff very pleasant and chatty and explains and answers questions regarding appointment.
Anonymous

Reply from Birmingham Women\'s Hospital

Thank you for taking the time to share your feedback about our staff, we're so pleased you had a positive experience with them, and they were able to answer your questions! Thank you again, the Patient Experience Team.


Provider responded

I encountered good and bad

February 12, 2021
Whilst giving birth I encountered good and bad. The experience was marred by covid as you would expect, but I do feel there could have been improvements. Like, having a nurse wait for me whilst I went to the loo to get a urine sample after being in triage when my waters broke (with blood). I was given a pot, told where the toilet was, came out and more waters broke with me stood right outside the midwife station, with them in having a laugh and me stood in the hall dripping wet feeling humiliation and embarrassment. I had to call to them for some help. Similarly being told my first birth of "roughly 6 hours but I'm not sure cos city sent me home, and didn't want me back even though I was pushing, then realised I was fully dialated, then made me push for another 3 hours before realising my baby was stuck and back to back and forceps birth" wasn't "quick", which I still maintain it was, wasn't very helpful whilst in labour with contractions. The same midwife also asked me how far apart my contractions were...which I didn't know as I wasn't timing them, but concentrating on breathing through them. I still don't understand why my husband couldn't come into triage. I was in that room for 3-4 hours on my own....really what is the difference between me on my own and me and my husband? If we were both tested? Which we weren't as he wasn't allowed in until I was 7cm 3 hours later. I understand he couldn't come on the ward, but he was allowed in to the room I was in for the birth....I just don't see the difference. And the negatives of not having him there, to me as a mum, outweigh the possible risks. Also, the midwives kept telling me that someone would be in to put a cannula in....they never did and I had to ask for water as I was thirsty. I didn't feel very dignified throughout that first part of my labour. They did listen to the fact I laboured at home in the bath with my first and so got me a bath on ward one. And then left me to it for 2 hours. Not once did anyone check on me in that bathroom. Which considering I told them I laboured quick and wanted the hot bath....and they knew I was there...anything could have happened to me. At the time I was grateful for it though and just cracked on with the labour. If it had been my first I'd have been terrified though. The actual birth I was scared of being a repeat of my first and emergency forceps, but the one midwife in the room with us kept me calm and was amazing. Even when my baby needed recuss breaths due to the cord wrapped round his neck, she was calm and so was everyone she called in. I felt things got explained and we weren't in danger. Overall I'd choose the hospital again, but I do feel things need improvement. I know covid is a big thing, but so is having a child! And it can be traumatic and things can happen very quickly and change quickly. Having a birth partner the whole time would have been a million times better for me. And that's as a second time, fairly chilled out mum.
Alison Wilkinson

Reply from Birmingham Women\'s Hospital

Thank you for taking the time to share your feedback, we appreciate that you indicated ways in which you felt your experience could be improved. Sorry to read your birth experience could definitely have been a better, however we appreciate that you took the pandemic into account when writing your review, and we are glad that overall you would choose our hospital again.

If there is anything you want to further share, or circulated to the department, then please do contact our PALS team, they can then help action this for you, if this would be of use, you can contact them at bwc.pals@nhs.net.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Women's Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

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0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

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