Boots Pharmacy - High Street Harborne

Very bad

Had my prescription sent to Boots in Harborne. No answer to my phone calls, so went to the store. Staff said nothing had arrived but on reading other feedback on this page, it right to insist. Staff found my meds and said they had to prepare it, which took 15 mins. Not impressed and will go elsewhere next time.

I arrived to collect my prescription (having deliberately waited an extra couple of days after it was meant to be ready to ensure I would only need to make one trip), to find a hand-written sign on the glass screen of the pharmacy section telling me it would be closed between 1.30 and 2.30 due to staff shortages. It was 1.40 at the time, so I decided I would return at a different time the following day. Today I arrived at 3.45 and queued up along with other people. I got to the front of the queue to be told that actually they were now closed until 4.30. I was a little disappointed as it takes me half an hour to walk there and I suffer from sciatica as well as increasingly painful hip joints. I pointed out that they had been closed between 1.30 and 2.30 the day before... and the assistant merely pointed to the new handwritten sign on the screen. I asked when this had been put up and was told 'half an hour ago, sorry for the inconvenience, you can wait.'
I returned home without my meds once more. So having spent a total of 2 hours walking back and forth over two days, I still didn't manage to collect my prescription.
Not good enough really. How are customers supposed to second-guess what times the pharmacy might actually be open?

I get my prescriptions sent here but I will have no choice but to change. They don't answer the phone and then you make your way there to be told you should have called to check and that your prescription won't be ready for another day. You then go back the next day to be told its still not ready and to come back the following day but when you put your foot down they can magically have your prescription ready in 15 mins. People don't have prescription because they are not sick. Boots need to take a long hard look at their stores or maybe the management.

I had waited at pharmacy counter for 10 mins. When I asked if anyone was serving I was told to get to the back of queue who were waiting for Covid jabs. I am disabled and vulnerable I feel I was shown no respect at all

I had waited at pharmacy counter for 10 mins. When I asked if anyone was serving I was told to get to the back of queue who were waiting for Covid jabs. I am disabled and vulnerable I feel I was shown no respect at all

Useless ignorant staff. Left buying nothing as couldn't find any of the 4 staff willing to pay attention to people waiting at the till

No capacity to accept incoming calls then when you are able to connect it just rings out until line goes dead

Never answer the phone, always loosing patient scripts or telling patients they haven't come through but then when I call they magically have it. Causes patients stress and worry. Not another pharmacy that causes such a pain!