Boots Pharmacy - High Street Harborne
Feedback Rating
Based on 26 reviews
Reviews (26)
Very good.
September 23, 2024
They have been very good with the medication.
Never have prescription ready
August 8, 2024
I'm moving after months of never having my prescription ready, even though I deliberately gave them extra time. Rude woman tried to say I hadn't ordered Tuesday and they need 48 hours. Pharmacy always too busy to do prescription. List goes on tbh.
They're good.
June 24, 2024
They're good, no problems with them when I need to use them.
Very helpful staff
April 8, 2024
Excellent well stocked pharmacy with very helpful staff.
Fantastic customer service at the pharmacy
April 3, 2024
The pharmacist was only too happy to take time to sit and chat with me about my medication (explained it all to me), then gave me fantastic advice on The Menopause. Even though she had work to do she knew I wasn’t myself. She’s the best pharmacist in Birmingham and so kind and understanding. As are all the pharmacy and till staff. I’m glad i switched back to Tuesdays so I know my medication will be ready to pick up as soon as I go in. Well done ladies.
I’ve been using boots for years great staff.
August 26, 2023
The staff are always under pressure but staff will go out of their way to help you. One of them is the most hardworking and always busy. As for the manager, she’s always too busy sticking her nose in the air and leaving early to get to know any customers properly. They don’t answer the phone because they’re always constantly busy. Carry on the fantastic work.
Trainee pharmacist was nice
August 22, 2022
I didn't get to see to a pharmacist. I saw a trainee pharmacist. Gave me an option of going to see their pharmacist. But was nice.
Never answered my phone call, tried 7 times
June 21, 2022
Very bad
Will never use this Boots store again
March 11, 2022
Had my prescription sent to Boots in Harborne. No answer to my phone calls, so went to the store. Staff said nothing had arrived but on reading other feedback on this page, it right to insist. Staff found my meds and said they had to prepare it, which took 15 mins. Not impressed and will go elsewhere next time.
Randomly closed even during store opening hours
January 12, 2022
I arrived to collect my prescription (having deliberately waited an extra couple of days after it was meant to be ready to ensure I would only need to make one trip), to find a hand-written sign on the glass screen of the pharmacy section telling me it would be closed between 1.30 and 2.30 due to staff shortages. It was 1.40 at the time, so I decided I would return at a different time the following day. Today I arrived at 3.45 and queued up along with other people. I got to the front of the queue to be told that actually they were now closed until 4.30. I was a little disappointed as it takes me half an hour to walk there and I suffer from sciatica as well as increasingly painful hip joints. I pointed out that they had been closed between 1.30 and 2.30 the day before... and the assistant merely pointed to the new handwritten sign on the screen. I asked when this had been put up and was told 'half an hour ago, sorry for the inconvenience, you can wait.'
I returned home without my meds once more. So having spent a total of 2 hours walking back and forth over two days, I still didn't manage to collect my prescription.
Not good enough really. How are customers supposed to second-guess what times the pharmacy might actually be open?
I returned home without my meds once more. So having spent a total of 2 hours walking back and forth over two days, I still didn't manage to collect my prescription.
Not good enough really. How are customers supposed to second-guess what times the pharmacy might actually be open?