Fernley Medical Centre

Getting an appointment is a nightmare. You can be on the phone for ages waiting to get through. They tell you to call back at midday. If we can't get an appointment we go to the hospital.

They have an online appointment system but it isn't helpful for prescriptions requests. I call in and they're good. They give me appointments quickly. I'm lucky really.

Really good. Understanding doctors and can get appointments quickly.

I joined them after covid. The GPs are helpful and reception staff listen to you. Appointment availability is very bad.

I have been registered with this surgery for many years and as such seen it evolve into an exceptional service. It's relatively easy to secure an appointment. It is astonishing to note the number of services this GP practice provides to include blood tests, diabetes tests, asthma reviews and blood pressure related consultations to name but few. Reception staff appears to be well trained, polite, professional, and motivated to render a great experience to patients in their hour of need. It is also worth noting how expeditiously this practice is embracing modernity, which is evident in their recent roll out of NHS App to help speed up service delivery. All in all, this practice is doing more than their fair share in enhancing the community’s well-being. So, very well done and keep up the good work!

The doctors are nice and the other staff are very friendly. They are open on Saturdays too.

Staff are helpful. The system of repeat prescriptions is very hard because they have outsourced it to another company. Very busy parking too and there is only one disabled bay.

Relatively easy to get appointments, if I can't get a GP appointment, I can see the nurse. The reception staff are good.

A very good experience and the issue is being investigated.

Sometimes it can take 10 to 20 minutes to get on them on the phone but other than that it's quite quick and they will do a same day booking. I have a lump in my neck and they made an appointment quickly.