3 years of him being let down .not listened too .wasted opportunitys when he had insight .change of doctors all the time .keep giving anti psychotic meds when he is medication resistant no specialist care just won't refer him. awful service from forwardthinking birmingham. They just give lip service .apart from the odd nurse I wonder why they are in this job .
appointments - how are you meant to access quick help when appointments are not regular? How can you have a diagnosis and then be told it isn’t right but still not get the right support even on medication? If it isn’t working you still have to wait two months plus to ask for different medication or help to solve the problem.
If I’m having a bad day I can’t wait to be seen. Where do I go in an emergency? I’ve called them in an emergency and they say there’s no doctors and they don’t give me other places to go. I don’t like my male doctor but if I want another male doctor I need to travel all the way to Longbridge.
I didn’t get any help filling in the personal income payments (PIP) form even though I am autistic. I asked my Mental Health Team to refer me to anger management – they didn’t. Mental Health told me I needed a social worker but I’ve never had any contact since.
Response from Communications and Engagement Lead, Forward Thinking Birmingham
Sorry to hear that you feel you haven't been able to access support quickly. We do operate a duty system in our community hubs so that you can access urgent support in between appointments should you need it. We also have a Crisis team, which you can contact if you are experiencing a mental health emergency - they can be contacted via our main telephone number 0300 300 0099.
If you would like us to look into your experiences in more detail, please contact our Patient Advice and Liaison Service on 0121 333 8403 or firstname.lastname@example.org.