Reviews (58)

Not fit for purpose

April 18, 2021
They need more psychiatrists and psychologists. Staff are so busy they cannot properly assess and treat . My child has not had the therapy she has needed and has been medicated instead. They do not write detailed enough reports for ehcps with no recommendations. Crisis team have never helped us. We have had to use our child's benefits for private treatment.
Anonymous

Limited specialist support

April 14, 2021
Very limited specialist support for young people on the autism spectrum who experience mental health issues.
Dave Marriott

No help at all

April 10, 2021
No help at all, don't check back on patients even when they are having manic episodes they are willing to just do one visit leave medication and not even check up on the patient
Anonymous

Counselling

April 6, 2021
My son has had counselling
Anonymous

They are always there.

April 1, 2021
I have had a very good experience with FTB. When I need support they are always there.
Anonymous

Extremely poor

March 25, 2021
My son is suicidal and has been left without support for over 2 months now
They just fobbing off and never do anything to help and let you down completely when meant to be helping
Like all mental health in Birmingham total disgrace
Mum

I am not happy

November 11, 2020
I am not happy. It took a long time for an appointment and I was just offered CBT therapy. I was pushed for information about my childhood that I struggled to.
Anonymous

Took 3 months to process the referral

February 21, 2020
My son was referred to Forward Thinking Birmingham due to experiencing anxiety and self-harm issues etc. This took 3 months to process. When I finally got a response, standard letter they told me that I could take my son to place without appointment. Nobody from Forward Thinking Birmingham made an appointment to assess my sons mental health/anxiety issues. My son is still experiencing severe anxiety and is left without any help. I do not think child mental health is taken seriously, you are fobbed off, long waiting list, or referred to inappropriate service.
Anonymous

Reply from Forward Thinking Birmingham

Thank you for taking the time to provide us with your feedback. We are sorry that you are unhappy with the advice you have received about your child. Please be assured that Mental Health services for our young people are a top priority for Forward Thinking Birmingham, and we are sorry that this was not your experience. If you wish to discuss this further, please contact our Patient Advice and Liaison Service (PALS) via email on bwc.pals@nhs.net or by telephone on 0121 333 8403. Best wishes, Patient Experience Team.


Provider responded

this made my Ed and stress worse

July 24, 2019
I have an eating disorder. It took ages like 4 weeks to get to see anyone and I was already in a worse state and had lost 4kg. When I was I was basically just told to come back when I had lost more. Ended up going in to the children’s hospital cos of fainting and low blood sugar. I was told if I got the tube horrific stories about Ed units that I would go to . Couldn’t eat too anxious and no support so got the tube and went to Ed unit, go some help. Now I’m back out with no support and sometimes I struggle and I have missed education I shouldn’t have missed due to this device awful incompetence and staff that gave me drugs to send me to sleep, rather than anxiety drugs that other doctors at Birmingham children’s provided.
Anonymous

Support is poor

March 8, 2019
Finch Road and Blakesley Centre.

All of the practitioners except the Medical Director are completely inadequate. The support, medical insight and experience is poor. I received a letter about diagnosis and they haven't completely written down my full condition. I saw a medical professional there who was not aware of my condition or history. I said I have autism and the professional was surprised. There is no transparency over who has which roles there. They don't read the notes ever. I keep saying 'Have you read the notes' and answer 'No.'

One merit is the Medical Director - I met him after attempted suicide. Very good for a few months. He questioned the medication I had been prescribed there. Told me really glad I didn't take what I had been given, if I had taken the flattening medication I probably wouldn't be here.
A. Dyson

Reply from Forward Thinking Birmingham

Thank you for taking the time to share your feedback. I am sorry to hear that your experience was poor and would welcome the opportunity to discuss this in more detail with you. If you would be happy to, please contact the PALs team (Patient Advice & Liaison) on 0121 333 8403 or at bwc.pals@nhs.net
We can then understand more about your experiences and share that with Forward Thinking Birmingham, who are keen to investigate further.


Provider responded

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Forward Thinking Birmingham

Mental health services for 0 - 25-year-olds

Contact

0300 300 0099

Access Centre 5th Floor
1 Printing House Street,
Birmingham
West Midlands
B4 6DF

Location

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