services through the ages of 18-25 you need to be aware of issues that affect that age range. I'm used to adult services and regular care, being dropped to only having acsess to duty was a big shock. Staff aren't aware of issues and diagnosis that are given to over eighteens as they've only ever worked with kids. As a 24year old with a serious diagnosis they didn't know what to do, what to offer so suggested 6 weeks of councilling- when the NICE guidelines clearly state that any intervention less than three months will make my condition worse. Staff have apologised and have told me to complain. I made a complaint and beause I've complained the duty worker refuses to speak to me. This has left me with a serious mental health condition and no support at all. This leads to a suicide attempt and having to drop out of university and move back home, where I'm back on a 2 year waiting list to get a CPN and any form of therapy. This wouldn't be the situation if staff at FTB were adiquitly trained to work with 18-25 year old
Response from Communications and Engagement Lead, Forward Thinking Birmingham
We’re sorry to hear that you don’t feel the care provided by Forward Thinking Birmingham was of the high-quality we aim to achieve for every patient and that you don’t feel your complaint was dealt with appropriately. We’d like to look into these concerns for you. Please could you contact our Patient Advice and Liaison Service to discuss? You can contact the team on firstname.lastname@example.org or 0121 333 8403. In relation to your concerns around staff training, we’d like to reassure you that as a 0-25s service, our staff are experienced in both children’s and adults’ mental health care. Training is also provided to all of our clinicians to ensure that they are able to work with the full range of ages seen by our service.