Good Hope Hospital
Feedback Rating
Based on 818 reviews
Reviews (818)
Lack of information makes it worse
Accident and emergency services
January 11, 2019
The chairs could be a little bit more comfortable, the tidiness of the waiting room-it’s alright today but we have been here before when it hasn’t been very clean. There is access to the water fountains inside but none out here. Lack of information makes it worse. If you are going to be here for 7 hours then you can come with family. Parking- is costly with poor availability. A ticket system might work better than calling out especially for hearing impaired people.
Need more wheelchairs
unknown
January 11, 2019
Need more wheelchairs. Good ticket system. Lovely staff. Access to toilets good.
I am usually very happy in waiting rooms
Outpatients
January 11, 2019
I am usually very happy in waiting rooms. The café is not open today and I had to walk down. I didn’t know there is a water fountain I could use. I was able to find a leaflet on the operation I am due to have in January/Feb and now can read it. The waits are quite long-but if Dr is taking time with patients then it’s worth the wait. However, no information is provided on how long we have to wait. Staff are friendly and helpful. I have a hearing problem but my consultant comes out and I can see him and listen out. It’s nice because he walks you back to the room.
I have never had trouble with waiting rooms
Outpatients
January 11, 2019
I have never had trouble with waiting rooms, this is the busiest its been. I was just announced there is a 30 min delay. Waiting for appointments to come through is a different matter. I was told in May that I will have second appointment, but I have only got it now. My GP referred me and I was told I have had all tests and need surgery. Then was told that she needs another referral. My Dr wrote one and the Dr at Good hope just filled it. No notification that they wouldn’t do it despite referral from GP. Went privately for an endoscopy because Dr refused to let me have one. Endoscopy revealed that I have a problem. When we had a letter asking us to choose a hospital and when we chose this one. Each time I visit we start anew as if they don’t know us.
In hospitals they are always running late
Accident and emergency services
January 11, 2019
In hospitals they are always running late no matter which hospital. When they are running late they let you know. In terms of infrastructure there is room to improve but this place is clean. Staff are polite and helpful
Not enough prioritisation in the waiting room
Orthopaedics
January 11, 2019
I've been visiting this hospital for the last two years with cancer and a broken wrist. I am treated very quickly-waiting is expected. When I see an oncologist it’s a long wait but can’t help it. 90% of the time nurses are good, you get an abrupt nurse who make you more anxious. There is not enough prioritization in the waiting rooms. You can see people need to be seen immediately but are not. I have been offered refreshments in the breast unit but not here. Even if you wait for hours no food is offered. There is no sandwiches in the machine. If you are waiting 3 hours or more they should offer you food and drink or have a porter to help. You can’t even leave to go buy food or go to the loo because you miss your spot. I sometimes come for a scan followed by an appointment. Can’t eat before scan then have to wait 4 hours for appointment. Why do we have an appointment system instead of tickets? Because they don’t keep to appointments. In addition, I can’t hear very well so have to sit strategically to be able to hear my name called. A screen would help.
The treatment I received was not good at all
Accident and emergency services
January 11, 2019
The treatment I had was not very good. I have broken my fingers and the doctor just touched the tips and asked if I felt that and was asked to go out and buy my own medical supplies like plaster and gauze. They gave me a splint. The waiting area was okay & clean but the treatment I received was not good at all. It is a bit boring as there is nothing stimulating to read. The waiting times are not bad, only waited 30 minutes beyond my appointment. They sent me a letter for an appointment today but I think it’s a mistake because I had an appointment and a scan last week. Already received feedback. I hope it’s not a mistake because it means I have wasted my money to come here.
Visual support is better for hearing problem
Ear Nose and Throat
January 11, 2019
If there is background noise, I can’t hear very well especially when they are talking. My hearing is getting worse and have to read peoples lips. When I come in they don’t ask me if I have problems with my hearing. Something visual would be better if I had a number I can then check and see when I come in. I have a band now when I come in which tells them I have a peanut allergy and penicillin so that’s good. I know am running late today but no one has told me. My appointment was an hour ago.
Sometimes busy
January 11, 2019
They send a map before your appointment which helps
Can't always get appointments here though and have to travel to other hospitals.
It's sometimes busy and difficult to get seating, otherwise the service is fine.
Can't always get appointments here though and have to travel to other hospitals.
It's sometimes busy and difficult to get seating, otherwise the service is fine.
There was no communication
Ophthalmology
January 11, 2019
Usually very good, last time I came there was an hours delay, and today the same. There was no communication. I had to be rushed here by my daughter who had another appointment. If I had been told, I would have taken my time. No liaison with patients. We already have many other worries and this compounds it. There was an elderly lady who was very distressed about the wait. I could have let her go before me but my daughter also had to go home.
