Good Hope Hospital

My son was diagnosed with hand foot and mouth and on day 3 of a fever that I couldn’t keep down I took him to A&E in the evening as suggested by 111. The children’s waiting room at A&E was full so I understand they were pushed but upon calling us into triage they took his sats which were 94 and his temp which was 38.2 (an hour after Calpol) and said (this is basically word for word) “I’ll be honest with you, there’s a four hour wait for a doctor, he’s fine, you’ve previously been told it’s hand foot and mouth the doctor isn’t going to do/say anything different to him other than suggest you give Nurofen as well to bring the temp down. Your choice”
I took her advice and left A&E feeling a little bit foolish for wasting their time just for my little one to be even worse the next two nights and when we took him to the GP we found out he has an ear and throat infection! If she’d have not dismissed us so cruelly on the Monday he might have been on antibiotics days earlier and wouldn’t have ended up with such a severe infection! My GP was disgusted when we told her about our treatment and she advised us to keep a close eye on him in the next 24 hours, she said if we can’t keep his temp below 38 we absolutely must take him to A&E…. However I will be opting to take him to children’s.

I was at AMU for quite a while as there was a queue. Eventually they treated me and gave me medication. They did their best and told me what was happening.

I ended up at A&E as my blood pressure was through the roof. They were ever so quick before transferring me to AMU. They did a few checks then moved me. The staff were nice. They are doing their best.

Rushed me in again so they said they had bought me back in as a failed discharge. They did checks in CDU which is meant to be a 4 hour discharge but I was there all night and discharged the next day.

My daughter in law came to get me from discharge lounge. I didn't feel well enough to be discharged but there was someone waiting for my bed so they rushed it. I got home and was rushed and admitted back in as I wasn't well enough to be home.

I was taken to ward 8 at 8AM by the porter, got half way there and was taken back because I was there too early. I waited 1 hour and then was taken back again. Wheeled me into the ward and stood me by a window. All the ward was full and they were waiting to discharge a lady and then give me the bed. I asked if there was a day room or area I could wait in so they took me to another room and forgot that I was there until 5PM. I had to wave the nurses down to find out.

Excellent AMU, nurses and care staff. Wonderful.

I was taken to A&E. I received fantastic treatment here. I was sent home with crutches, was in for 4 hours and they sent me home. The food was great there too.

Very slow and lazy staff. They take ages to look at things. I waited for 5 hours in A&E in pain. The waited for a specialist to come.

I regularly attend the neuro clinic after having a breakdown. The care provided is excellent.