Good Hope Hospital

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Based on 842 reviews
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Reviews (842)

Rude

unknown
March 21, 2025
I rang the number my doctors gave me after waiting over 3 months to be met by a rude woman in good hope. Then I rang again..To another woman to hang up on me, before I explained the full story of me. Waiting 6 months for an endoscopy. Oh maybe it’s just a stomach ulcer and it’ll burst.
Louise

Reply from Good Hope Hospital

Dear Louise,

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are sorry that you found particular members of our staff were rude and unhelpful in gaining information on your Endoscopy appointment, this fell short of our usual standards.

If you would like to provide any more information or further feedback about your experience (in particular any more detail about the staff member you had a difficult encounter with) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

Raaj Bassi

Patient Experience Assistant at University Hospitals Birmingham

Provider responded

Excellent care

Cardiology
March 19, 2025
I had bypass surgery and the care during and after was excellent.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Misdiagnosed TB and it was cancer

March 19, 2025
For five years my father was treated for TB and in the end he was diagnosed with cancer. It's so bad.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Misdiagnosed at A&E

Accident and emergency services
March 19, 2025
They misdiagnosed my daughter. She had tonsillitis and they insisted there was an issue with her pancreas.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

A 2 hour wait for blood tests

Outpatients
March 19, 2025
My daughter had to have a blood test and we waited for 2 hours. Which is bad.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Quick and effective

Accident and emergency services
March 19, 2025
Very quick and effective. They helped me with my mental health issues and referred me to other organisations.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Seen straight away

Accident and emergency services
March 19, 2025
I went to A&E with a fractured ankle and was seen straight away. Good care was provided.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Unhelpful and limited support

Maternity
March 18, 2025
My maternity experience here was very bad. Staff were unhelpful and very limited support was provided.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Wrong diagnosis (should be 0 stars)

Accident and emergency services
March 11, 2025
Was in pain for hours, lady who was taking my blood pressure said my symptoms sounded like gallstones. I finally seen junior doctor she said she thinks I just had a sickness bug which I had for months, I told her I want a scan doing and she said no. I now yesterday had gallbladder removal at Solihull hospital in which the surgeon said I had a gallbladder stone stuck in my bile duct for a long time and that my gallbladder had not been functioning for a while … this could of led to an abscess… should be called no hope instead of good hope and I feel as though I should be suing the doctor that discharged me that day and didn’t get me checked properly despite me begging and crying to have a scan as I know that it was something other than a sickness bug. I was struggling to breath, had flushes, sicky feeling, discomfort not matter how I sat, everything I had symptoms of indicated to gallstones on the NHS page and the qualified doctor dismissed me!
Chelsea madden

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit to GHH, our care fell short of our usual standard, resulting in you having to visit Solihull Hospital to have your gallbladder removed.
We wish you a speedy recovery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Kind and helpful staff

Imaging
March 11, 2025
I had my CT scan at Good Hope. The staff were kind and helpful.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at GHH.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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