Reviews (547)

Poor waiting conditions in A&E

March 19, 2024
There is very long waits in A&E and poor waiting conditions. I waited for 3 hours and then left without seeing a doctor.
Anonymous

Support my dad received was excellent.

March 19, 2024
Last year dad had a severe pneumonia attack and was taken to Good Hope. He was an inpatient for 3 months. The care, treatment and support he received was excellent.
Anonymous

Treatment was second to none.

March 19, 2024
A few months ago I was admitted to Good Hope for a chest and lung infection. The treatment and care which I received was second to none.
Anonymous

Excellent care and support

March 19, 2024
When I was admitted hospital for pneumonia treatment the staff arranged care for my husband who has dementia. We received excellent care, support and treatment.
Anonymous

Negligence

February 21, 2024
My elderly friend went into hospital 3 weeks ago with low oxygen and rapid heart beat. Required a heart ultrasound but this was repeatedly delayed. She got out of bed on her own and tried to walk to the toilet on her own in the middle of the night. She slipped and fell and banged her head on the floor and rapidly deteriorated after that. If the test had been done sooner she would not have been in hospital to have a fall. A doctor said she was medically fit before this happened. The bed rails were not up and no one was supervising.
A Walsh

Reply from Good Hope Hospital

Dear A Walsh

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there so many issues with your friend's care - in particular the lack of supervision.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Ran on time.

February 20, 2024
My MRI appointment was on time and I was provided with all the relevant information.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your MRI appointment was on time and you were provided with all of the relecant information.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent treatment provided.

February 20, 2024
Came with a fractured arm and was seen within an hour. Excellent treatment provided.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated so quickly after coming in with a fractured arm.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Amazing staff at cardiology day clinic

February 20, 2024
I received excellent support, care and treatment at day care cardiology unit. The staff are amazing.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you've been looked after so well during your time on the cardiology unit and that the staff have been so amazing.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Everything goes well here.

February 20, 2024
Smooth here. Everything goes well. No worries at all.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you've received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

So far so good.

February 20, 2024
I have been to this hospital for an x-ray so far it's good. No problems.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you'vehad no issues with your x-ray appointment and that you've been well looked after.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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