Reviews (589)

All was fine and seen quickly

Imaging
June 18, 2024
I had an x-ray in March and all was fine. I was half an hour early and went straight in. Was in and out within 20 minutes. Some departments are really busy there and some don't have much going on.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're happy with the care and service you received when you came in for your x-ray - in particular how quickly you were seen.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They couldn't do enough for me

June 18, 2024
I was taken to this hospital after a fall. The staff and the service was brilliant, they couldn't do enough for me. My face was bleeding and they cleaned me up. They treated me with dignity and respect. They also kept my family updated.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care you received here after your fall - in particular that they treated you with dignity and respect and kept your family updated.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The staff work so hard

June 17, 2024
An excellent service there. I came out last month from staying as an inpatient. The staff are very attentive and work hard. The hospital is a little dated but the care was excellent. I see how hard they work and they did it with a smile on their faces.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care you received as an inpatient - particularly how attentive and hard-working the staff are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I was seen very quickly

Accident and emergency services
June 17, 2024
I was seen very quickly. The staff are very helpful and caring.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that that you were seen quickly and that the staff were so helpful and caring.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and treatment as an inpatient

General Surgery
June 17, 2024
I had my shoulder surgery at Good Hope. Everything went well. I was an inpatient for 2 weeks after the surgery. I received excellent care and treatment.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you received excellent care and treatment during your shoulder surgery and your subsequent two week stay.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Nice and helpful doctors

Accident and emergency services
June 10, 2024
They see you in an hour or two. The doctors are very nice and helpful.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you're happy with the care you received in the Emergency Department - both in terms of the doctors being so helpful and also the fact that you were seen relatively quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good staff, good service

June 5, 2024
I like the hospital. The service is good and the doctors and nurses too.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you're happy with the care you've received here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They system needs to change.

Accident and emergency services
June 4, 2024
I came in for chest pain last night at 10:30PM. I didn't see a doctor until 7AM this morning. I was sent for bloods. It's very frustrating and bad. The system isn't well organised. Something needs to change.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen by a doctor in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Been at A&E since last night

Accident and emergency services
June 4, 2024
I have been here since 8PM last night, so long. They have only checked my blood pressure and temperature. No communication, no one is telling me anything. Been here all night and day now ands no one is telling me anything after all the tests.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department, especially when you weren't given any information about what is going on.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Wonderful staff but the wait is horrible.

Accident and emergency services
June 4, 2024
The staff are wonderful but the time spent here is too horrible. I have been here waiting with my wife since 1:30AM. Things are too slow. Still waiting for a doctor, one more test to do, it's frustrating. The system isn't good, especially at our age. The continuous waiting.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. Whilst we are pleased to hear that you received good care from our staff we are sorry to hear that you had to endure such a long wait to be seen.

If you would like to provide any more information or further feedback about your experience, in particular any issues that you think may have contributed to your long waits, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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