Reviews (871)

Took ages for medication to be ready

May 27, 2025
I was discharged at 10AM but had to wait ages for the medication to come. I had a friend picking me up and didn't have a mobile to message them. They ended up not being ready until 6pm.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, there was a long delay in receiving your medication.

Your feedback is really valuable to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team


Provider responded

Everything was good

Cardiology
May 27, 2025
They fitted a pacemaker on the Wednesday and I was out by the Friday. Everything was good. Explained everything and treated me well.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the great standard of care and communication you received from our wonderful colleagues at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team


Provider responded

Not great food

May 27, 2025
The food is lousy in the homebound ward. They don't butter the bread on the sandwiches. It's not great.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that the quality of the food during your visit was unsatisfactory.

All patient feedback is valuable to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team


Provider responded

Excellent physiotherapist

May 27, 2025
Excellent physiotherapist. They were going to have me go out with a walker but I told them no. The physio team stopped this from happening and got me walking again.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from the Physiotherapy Team at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team


Provider responded

Excellent service and care from everyone

Accident and emergency services
May 20, 2025
I have been to A&E 4 times over the last 6 weeks, 3 times by ambulance. The paramedics, nurses, HCAs, volunteers have without exception been exemplary. I couldn’t have asked for better care. They are so busy but remain cheerful and pleasant in spite of this.
Thank you all.
Hilary Crowley

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues and volunteers at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team


Provider responded

Good care and follow up

May 20, 2025
I had a hip operation in April 2024 and the doctor did a good job. The follow up was good and I'm on the med. I stayed in for two weeks and they then set up a care package for carers for 6 weeks when discharged.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at Good Hope Hospital, as well as receiving assistance from the Carer Support Service.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team


Provider responded

They did blood tests

Outpatients
May 13, 2025
I had a blood test and they said I had low iron, I was anaemic. I saw the doctor who wrote a letter and did more tests, they said I would need tablets through the GP.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We are really happy to hear that you had a positive experience during your recent visit.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team


Provider responded

Told me I was fine

Accident and emergency services
May 7, 2025
I waited for three hours and the doctor just glanced at everything, laughed and said you are fine. He gave me some medication.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to leave feedback regarding your recent visit to Good Hope Hospital Birmingham - apologies for the delayed response. We are extremely sorry to hear that your experience was not satisfactory.

All patient feedback is very important to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team


Provider responded

Very good at neurology

May 7, 2025
Neurology is very good. It's very easy to get in contact with them.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from the Neurology team at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team


Provider responded

Very good

Accident and emergency services
May 7, 2025
I went to A&E in May 2023 and they referred her over to paediatrics who then said she would need to be seen at the Children's hospital. They were very good.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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