Good Hope Hospital

Feedback Rating

Based on 720 reviews
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NHS patients accepted

Reviews (720)

Amazing surgeon

November 13, 2024
I had my gallbladder removal here and the surgeon was amazing. So caring.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team

Provider responded

Very helpful staff

November 12, 2024
I had my appendix surgery there and the staff were very helpful.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

Very busy and limited staff

Accident and emergency services
November 12, 2024
Very busy all the time. They have limited staff catering for a large numbers of patients.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.
If you think it would add value, we would be keen to listen to your feedback in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Patient Experience Team

Provider responded

Long wait but excellent treatment

Accident and emergency services
November 6, 2024
I had to wait 5 hours to see a doctor. I would particularly like to thank the registrar for his care and attention. He treated me and my broken and dislocated finger with expertise. At the end of the treatment he said he was disappointed that the finger wasn’t straighter and recommended going to my local A and E in Winchester. I did that. They X rayed the finger and showed that the dislocated joint was perfectly positioned and the break as well aligned as possible. The swelling is now going down and the alignment is improving. Please pass my thanks on to this registrar.
Gwyneth Halsall

Reply from Good Hope Hospital

Thank you for sharing your feedback about Good Hope Accident and Emergency. We're sorry to hear of your wait but incredibly pleased to read the positive experience you had with our Registrar.

We would like to pass your feedback on to the Registrar however, we would require a few more details to find out who treated you. If you have the name of the clinician or any other details, please do email compliments@uhb.nhs.uk. If not, we will pass your feedback on to the department as a general compliment.

Best wishes,

Patient Experience Team

Provider responded

Unhelpful staff

Accident and emergency services
November 6, 2024
I was seen within 2 hours but the A&E waiting area is a mess and the staff were not very helpful.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.
We're really sorry to hear about your experience. If you think it would add value, we would be really keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Patient Experience Team

Provider responded

A 7 hour A&E wait

Accident and emergency services
October 30, 2024
I waited for over 7 hours in A&E and the doctor saw me for less than 20 minutes.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We're really sorry to hear about your wait but hope that your care when you did see a doctor was helpful.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

Provider responded

A quick interaction after hours of waiting

Accident and emergency services
October 30, 2024
Always a long wait and after hours of waiting its a quick interaction with a doctor.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We're sorry to hear about your wait but hope that your quick interaction with the doctor was helpful.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Busy but excellent doctors

Accident and emergency services
October 30, 2024
It's busy at A&E but the doctors are very good and always provide excellent care and treatment.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department, and making particular mention of our doctors, which is really appreciated.
Best wishes
Patient Experience Team

Provider responded

Excellent treatment

October 30, 2024
I was seen on time and received excellent treatment.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital.
Best wishes
Patient Experience Team

Provider responded

Excellent treatment and fast transfer

Accident and emergency services
October 30, 2024
I came with fractured fingers and I was transferred to fracture clinic straight away. Excellent care and treatment was given.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital.
Best wishes
Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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