Good Hope Hospital
Feedback Rating
Based on 818 reviews
Reviews (818)
Really quick
Imaging
January 6, 2025
They were really quick in there. I was in and out after my scan.
Finally been seen at ENT
Ear Nose and Throat
January 6, 2025
It has taken a few weeks for the ENT appointment but I have now finally been seen as they are trying to get to the bottom of what is going on.
I felt lost, with no help after
January 6, 2025
I had a stroke and I ended up in there. They gave me no help afterwards and no follow up. It's not very good care. I was hopeful that they would be more helpful but I felt lost.
Poor communication on cardiac ward
Cardiology
January 5, 2025
My father was a fit 85+ , still in full time employment, driving to Scotland every month for work, enjoying far away vacations, generally busy and loving life until feeling extremely lethargic at the end of the Summer. After begging for an appointment with the GP my father ended up so weak he suffered an aortic dissection. After first being admitted to Good Hope resuscitation ward on 12 November then to Majors A then back to the resuscitation ward he was sent to Queen Elizabeth, where they considered his fragile state ( a fairly recent state for which no cause had yet been investigated) too risky to operate, he was sent back to Good Hope cardiac ward where we were led to believe the underlying cause of his fatigue and subsequent dissection would be investigated and treated so he could gather his strength back.
For the first 2 weeks not much happened in regard to the underlying condition( anaemia known but not the cause). Every week a different consultant on ward duty so no continuation in communication or treatment and every week repeating the same history to a different consultant. The week before Christmas, he was deemed medically stable by the weeks Consultant and would be discharged on 18 December although he had only been off the monitor for a day. He had been back on the monitor after a 30m walk 3 days prior, because no wheelchair was available to take him from the ambulance to his PET scan at QE. Despite sharing our concerns that one day off the monitor did not mean stable and if a 30m slow walk was too much for his blood pressure then in his still physically weak condition going home would be dangerous in regard to his dissection rupturing whilst coping with stairs and moving around a large house, we were told further investigations could only be done as an outpatient and he was sent home on December 18.
He died due to hypertension and subsequent ruptured aorta 28 hours later. In my opinion beds needed to be cleared before Christmas and the consultant did not like being challenged on his decision.
For the first 2 weeks not much happened in regard to the underlying condition( anaemia known but not the cause). Every week a different consultant on ward duty so no continuation in communication or treatment and every week repeating the same history to a different consultant. The week before Christmas, he was deemed medically stable by the weeks Consultant and would be discharged on 18 December although he had only been off the monitor for a day. He had been back on the monitor after a 30m walk 3 days prior, because no wheelchair was available to take him from the ambulance to his PET scan at QE. Despite sharing our concerns that one day off the monitor did not mean stable and if a 30m slow walk was too much for his blood pressure then in his still physically weak condition going home would be dangerous in regard to his dissection rupturing whilst coping with stairs and moving around a large house, we were told further investigations could only be done as an outpatient and he was sent home on December 18.
He died due to hypertension and subsequent ruptured aorta 28 hours later. In my opinion beds needed to be cleared before Christmas and the consultant did not like being challenged on his decision.
Very long waits, communication poor
Accident and emergency services
January 3, 2025
My 87 year old mother collapsed at home and was brought in by ambulance. We were transferred twice to 2 more ambulances before we even got into the hospital as by now she was conscious so not an emergency. She then spent the night in majors. After we left in the early hours as we were told she would be there for the night, she was moved again to another identical cubicle. When we arrived the next day her glasses that she wears all the time we're missing. She was confused as she has dementia and had been left alone and couldn't find her glasses. They were never found and we were never given any indication as to why she had been moved to an identical cubicle. It was nearly 24 hours before she was moved to a ward where she could have a much needed shower and by the following day she had been moved again. The care she got when finally on the cardiac ward was good but the palaver beforehand was a nightmare. It worries me if she gets ill again as I would not want to repeat the experience
Poor care in A&E
Accident and emergency services
December 21, 2024
We arrived in the department around 11pm. My daughter who is 20 was told by 111 that she had to go to the emergency department at good Hope within the hour. They said they would forward her very detailed medical history. When we arrived my daughter had to repeat out loud and in detail in front of many patients why she had to come in (patient confidentiality non existent in healthcare?) she was then called over to have her blood pressure taken. From the start of our experience till the end not one member of staff introduced themselves. So we have no idea who they where or what their positions where. While we were sat waiting we noticed many patients wearing face masks. We had no idea why but eventually overheard the nurse (I presume she was the nurse from her uniform) telling another patient that the department was full of patients with flu so they had better wear a face mask. I then went over and collected one for myself and my daughter. I think after 2 hours we were called in to see possibly another nurse who managed to take her medical details for a third time without making any eye contact or introducing himself. He then said she needed an ECG but again another unknown person came in and completed this without even a hello. We then returned to the waiting area. By this time my daughters migraine was kicking in. She told the nursing staff that if she didn’t get the correct painkillers she would be in a lot of pain and would start throwing up. They said they would ask the doctor but didn’t seem particularly happy she made that request. They eventually got my daughter some paracetamol which was too little too late. She started repeatedly throwing up in the toilets. During this time the nurses where discussing with each other and a patient what they’re porn star name would be!!!! I went to and told them that my daughter was extremely distressed and had thrown up 4 times in the toilet at which point they wrote down her name on a piece of paper and said they would get back to us. At 3:30 my daughter begged me to take her home at which point we left. I would like to add other issues I had that evening:
1. Patients smoking outside the doors meant that the department filled with cigarette smoke. This affected my asthma
2. The complete lack of care or compassion for any patient in the department. When an elderly lady walked behind the nurse station to speak to the sister she was told off immediately. It was very difficult to get any attention from the nursing staff as the stations where they stood had massive screams on them so it would have been difficult to see a patient who needed help.
3. The toilets were dirty and only one had tissue paper in it. That cubical however did not have a working lock
4. The department smelt of cigarette smoke.
We were there for four and a half hours with no indication of waiting time, the process or what was going on.
5. Shouting patients names across the waiting room over an over again is extremely distressing if you have a migraine. Would a screen showing waiting times not help?
I will be contacting my MP regarding my experience and if I have no joy there I will be seeking legal advice.
1. Patients smoking outside the doors meant that the department filled with cigarette smoke. This affected my asthma
2. The complete lack of care or compassion for any patient in the department. When an elderly lady walked behind the nurse station to speak to the sister she was told off immediately. It was very difficult to get any attention from the nursing staff as the stations where they stood had massive screams on them so it would have been difficult to see a patient who needed help.
3. The toilets were dirty and only one had tissue paper in it. That cubical however did not have a working lock
4. The department smelt of cigarette smoke.
We were there for four and a half hours with no indication of waiting time, the process or what was going on.
5. Shouting patients names across the waiting room over an over again is extremely distressing if you have a migraine. Would a screen showing waiting times not help?
I will be contacting my MP regarding my experience and if I have no joy there I will be seeking legal advice.
Long A&E wait but exceptional doctor
Accident and emergency services
December 20, 2024
Had a long wait in A&E this week waiting for a surgical assessment. Worth the wait though - Dr we saw was exceptional. Genuinely caring and very knowledgeable. She was accurate in her diagnosis and even called 24 hours later to check all was ok. We were so impressed with her. Hope our thanks and praise can be passed on ☺️
Need more staff
Accident and emergency services
December 16, 2024
They need more trained staff to run a smooth operation at A&E.
Very good and helpful staff
Ophthalmology
December 16, 2024
I had my cataract surgery here. The staff were very good and helpful.
Not had the results
December 10, 2024
I had an MRI scan and ECG and they said they would send the results to the GP. The GP said they hadn't had them and I can't get in touch with the doctor at the hospital. I need to know if I can drive again.
