Reviews (585)

10 out of 10

March 20, 2024
Been a patient here for over 15 years. It is 10/10. The NHS have saved my life 3 times. It's okay to navigate and I know all the departments well.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received over the last 15 years and the difference that care has made to your life - and that you find the hospital easy to get navigate.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Difficult to find parking.

March 20, 2024
It's hard to find parking. I have been using the hospital for 5 years. Exactly good. Staff and hospital staff everyone. Only problem I have is I have to wait a long time for my consultant appointments.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that you are happy with the care provided by staff we're sorry to hear that there have been issues with car parking and waiting a long time for your consultant appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Parking is so hard.

March 20, 2024
It's hard to find parking, It's always bad. Waiting for over minutes. Sometimes it's up to 45 minutes. Sometimes the treatment clinic doesn't answer the phone. You have to wait a long time.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had a number of issues with car parking and long waiting times for your appointments.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

All the tests and nothing was found.

March 20, 2024
I have leg weakness, numbness and pins and needles for more than 2 years. I went to the QE, had MRI, nerve tests and they didn't find anything. It is getting worse and the doctor can't find anything. I've had no explanation. They didn't listen to me. No follow up either. I think it's probably circulation. I want to play golf again but this condition is getting worse. I need to fix this.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital and Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting your condition treated and it is affecting your quality of life.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Staff and cleanliness is fine, parkings hard

March 20, 2024
Parking is hard. The services are pretty good. I get texts for follow ups. It is easy to find. Staff and reception are fine and the cleanliness is fine.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you've had some issues with car parking we are pleased that the care and service you have received has been good.

If you would like to provide any more information or further feedback about your experience, in particular any more detail about the car parking difficulties, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Amazing consultnant

March 20, 2024
I had a number of consultants at the gynaecological clinic. The consultant is amazing and very helpful and informative.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you have received at the gynaecology clinic - in particular the helpful and informative consultant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very helpful and listens to me

March 20, 2024
ENT clinic is run on time and I am always seen on time. The consultant is very helpful and listens to my concerns.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your ENT clinic runs on time and you are always seen on time - and that your consultant is so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very poor communication

March 20, 2024
Most of the time when I come for an appointment I have to wait for a long time which is not good. The patient service communication is very poor, they need to improve this.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that at your appointments you have long waits and the communication is poor.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Explained everything very well.

March 20, 2024
I was here for an appointment with the consultant about an echocardiogram. The appointment went well and everything was very well explained.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that at your consultant appointment everything was well explained about your echocardiogram.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care on ward 8

March 20, 2024
I came to A&E with a chest infection and was sent to ward 8 where I was an inpatient for 2 months. The care I received on ward 8 was excellent.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 8 during your two month stay.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

Share this rating