Good Hope Hospital

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Based on 519 reviews
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NHS patients accepted

Reviews (519)

Treatment just took 5 minutes.

December 19, 2023
The A&E department took me to resus and it was marvellous. Their treatment took 5 minutes. I had a heart attack and they were very good. I am here for a nuclear medicine heart scan today (MPI) appointment was for 10:45am and waiting has been no problem or with the appointment. They are very good.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly in the Emergency Department following your heart attack and you're happy with your nuclear medicine appointment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Thank you to the consultant.

December 19, 2023
My dad had an episode, a mini stroke. The doctor was really nice, looked after my dad and made sure he knew what had happened to him and in the future what he should do if he experienced anything like that again. The doctor went through all of his medicines. Thank you for the consultants support. Parking is an issue at the hospital and needs to be addressed. It is costly too.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your father was well supported during his mini stroke episode and that the medical team explained everything well. On the other hand we are sorry to hear that you have concerns about car parking - both in terms of cost and availability.

If you would like to provide any more information or further feedback about your experience (in particular moree detail about the specific issues you had regarding car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Once seen the service was excellent

December 19, 2023
A&E made no attempt to make his pain more comfortable whilst waiting. He was seen quickly as we waited less than an hour. Once seen the service was excellent.
Anonymous

Reply from Good Hope Hospital

Dear Friend/relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased that your friend/relative was seen quickly and the service once seen was excellent, we are really sorry to hear that there were issues with him not being given pain relief promptly enough

We are keen to listen to your and your friend/relative's concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Everyone has been good

December 19, 2023
Antenatal have been absolutely fine. I recently moved and the midwives have been great. They answer any questions that I have. the old midwives used to make me feel daft asking questions but they have been great. I got a phone call yesterday to remind me of any jabs that I needed. Everyone I have spoken to has been good.
Jessica Russell

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that you're so happy with the midwives at the antenatal clinic and you've been well looked after by all the staff you've spoken to.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good communication

December 19, 2023
The hospital antenatal is fine. Communication is good. They have sent letters and then text reminders about appointments. It has all been okay so far time wise, had a scan, urine sample and bloods taken. I am just waiting for a report.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the communication you receive from the antenatal clinic and that your appointments have been well organised from a time management point of view.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Staff are helpful and it runs on time

December 19, 2023
Antenatal has been fine. Staff are helpful and nice. Appointments mainly run on time and it's all been great.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with your appointments at the antenatal clinic - in particular that staff are helpful and nice and most of your appointments have run on time.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Everything has been alright so far

December 19, 2023
Antenatal has been quite smooth and quicker than I thought. I had a scan and bloods and all was quick. They send me letters about appointments and send letters. Up until now everything has been alright.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the treatment and service provided by the antenatal department -in particular the smooth and quick processes and good communication.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Brilliant communication and reminders

December 19, 2023
The antenatal clinic is really nice and calming environment which comes from the staff. They are really helpful and do the most for you. Communication is brilliant. I have autism and communication can be a struggle especially with the NHS but they've been brilliant. They send emails, texts, appointment cards and constant reminders about appointments.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the treatment and service you've received from the antenatal clinic - in particular the communication and the efforts they have made to take account of your specific communication needs.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Antenatal has been very quick

December 19, 2023
They have sent texts and letters about my appointment. I have been for a scan. It has all been quite quick and they have explained everything well. I have been given contact details for the community midwife and know who she is.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the treatment and service provided by the antenatal department - in particular the good communication and explanations and access to a community midwife.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Fracture clinic is excellent

December 18, 2023
The fracture clinic here is excellent. Great help, support and advice provided.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the treatment and care you've received at the fracture clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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