Good Hope Hospital

Feedback Rating

12345
Based on 818 reviews
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NHS patients accepted

Reviews (818)

They hadn't booked me in

Accident and emergency services
November 25, 2024
12345
I called NHS 111 and told them I fainted twice this week and asked for advice. They booked an appointment and said to go to A&E at Good Hope. When I got there they said nothing had been booked for me and asked me to sit and wait my turn.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to share your experience of your recent visit to our Hospital. We do not have an appointment pre-booking system for our A&E departments as this is a walk in service for Accidents and Emergencies.

Best wishes
Patient Experience Team

Provider responded

A good experience

Accident and emergency services
November 25, 2024
12345
Today I was seen by a nurse within 30 minutes and now I'm waiting to see a doctor. So far it has been a good experience.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Helpful A&E doctor

Accident and emergency services
November 25, 2024
12345
I was seen within 2 hours. The doctor was very helpful at A&E.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Waited 10 hours in A&E

Accident and emergency services
November 25, 2024
12345
I have been waiting for 10 hours in A&E. I waited 7 hours for a doctor now the last 3 for results. It's horrible.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We're sorry to hear about your wait.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Very helpful staff

Accident and emergency services
November 25, 2024
12345
Excellent care and treatment provided to my 10 year old son. The staff were very helpful.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Care was great

Accident and emergency services
November 25, 2024
12345
A&E was fine. There were no long waits and they treated me as soon as I got there. The care was great. Quick and efficient.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Really good

November 25, 2024
12345
I had an appointment with MAU and the consultant was really good. Each department was spoken to the other well too.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Very good, very impressed

November 25, 2024
12345
Very good at same day emergency care department. We have been really impressed with the speed and efficiency of the service.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Excellent at x-ray

Imaging
November 25, 2024
12345
It's quick and easy at x-ray. The staff are helpful and you don't wait too long. It's excellent.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Seen quickly at x-ray

Imaging
November 25, 2024
12345
All has been good at x-ray. Seen quickly and the staff were great and helpful.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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